Customer Service Associate

4 days ago


West Chicago, Illinois, United States JMI Resource Full time

Job Title: Customer Service Associate

Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at JMI Resource. As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Develop in-depth product knowledge and become proficient in using our electronic catalog and AS400 programs.
  • Compose clear and concise communications via email and fax.
  • Assist with customer service inquiries from dealers, sales reps, and co-workers.
  • Check order status, inventory, product information, and pricing.
  • Process credits, return authorizations, and back charges for plants/dealers.
  • Manage changes or cancellations on orders, and track shipments.
  • Follow department and company guidelines to ensure consistent service quality.
  • Review all customer purchase orders for accuracy in product and pricing.

Requirements:

  • Exceptional verbal and written communication skills with a strong problem-solving ability.
  • Detail-oriented with a focus on placing purchase orders accurately and addressing related inquiries effectively.
  • Ability to multitask and adapt to changing priorities to meet deadlines and evolving goals.

Education:

  • High school diploma or GED required.
  • One to three months of related experience and/or training, or an equivalent combination of education, experience, or military background.

About JMI Resource:

We offer a generous benefits package and a dynamic work environment. If you are interested in learning more about this opportunity, please apply with your updated resume today.



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