Customer Service Associate
4 days ago
Job Title: Customer Service Associate
Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at JMI Resource. As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Develop in-depth product knowledge and become proficient in using our electronic catalog and AS400 programs.
- Compose clear and concise communications via email and fax.
- Assist with customer service inquiries from dealers, sales reps, and co-workers.
- Check order status, inventory, product information, and pricing.
- Process credits, return authorizations, and back charges for plants/dealers.
- Manage changes or cancellations on orders, and track shipments.
- Follow department and company guidelines to ensure consistent service quality.
- Review all customer purchase orders for accuracy in product and pricing.
Requirements:
- Exceptional verbal and written communication skills with a strong problem-solving ability.
- Detail-oriented with a focus on placing purchase orders accurately and addressing related inquiries effectively.
- Ability to multitask and adapt to changing priorities to meet deadlines and evolving goals.
Education:
- High school diploma or GED required.
- One to three months of related experience and/or training, or an equivalent combination of education, experience, or military background.
About JMI Resource:
We offer a generous benefits package and a dynamic work environment. If you are interested in learning more about this opportunity, please apply with your updated resume today.
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