PIP Specialist

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Job Title

PIP Specialist

Requisition Number

R6760 PIP Specialist (Open)

Location

Oklahoma City, Oklahoma

Additional Locations

Job Information

We, here at CSAA IG are one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. We hire good people for a brighter tomorrow. We are actively hiring for a PIP Claims Specialist

Your Role:

As a PIP Specialist, you will handle to conclusion moderately complex claims involving first-party Personal Injury Protection (PIP) and Medical Pay claims. Cases are generally reserved up to $30, In cases where complexity of file increases beyond proficiency level, file is escalated to senior level for handling. Our team handles claims in multiple states and may assist with FNOL calls, Claims Advisory Support and Casualty Support as needed.

Your work:

• Assigned as the owning adjuster when injury exposure is identified for the first party, for files with reserves up to policy limits.
• Investigates, evaluates, and settles medical expense and Personal Injury Protection (PIP) claims.
• Makes coverage determinations and informs customers as to the appropriate course of action.
• Claims may involve additional suffixes such as income continuation and essential services.
• Investigates to rule out exposures: uninsured/underinsured motorist, subrogation, dram shop.
• Presents to committee on coverage issues.

Required Experience, Education and Skills

• Bachelor's degree in business, insurance, or related field OR equivalent combination of education and experience.
• A minimum of 1-2 years of claims experience is required.
• Required to obtain and/or maintain multiple Adjuster's License's within the first 90 days of employment and/or job transfer if applicable.

What would make us excited about you?

• Prior experience handling PIP claims and first-party medical coverage is preferred.
• Knowledge or experience handling collision, loss-of-use, third-party property damage and bodily injury exposures preferred.
• Capability to complete training and perform the job in a remote setting as required.
• Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. in your time zone, which may include evenings and/or weekends.
• Outstanding interpersonal skills and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Solid understanding of insurance coverages.
• Bilingual a plus
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more Read more about what we offer and what it is like to be a part of our dynamic team at

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $57, $63, However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $51, $76, This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

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Knowledge, Skills and Abilities

Required:

Negotiating skills and the ability to develop effective negotiating strategies

Strong analytical, problem-solving and organizational skills

Strong ability to work independently

Strong decision-making ability

Strong customer service orientation

Basic math and computer skills

Proficient oral and written communication skills and good command of the English language

Ability to function in a team environment

Ability to successfully complete training courses pertinent to job duties

Understanding of statutory and regulatory requirementsUnderstanding of AAA claims policies and procedures

Ability to travel on rare occasions

Ability to work extended hours and/or weekends

Developing knowledge of litigation file handling for minor, moderate and complex litigated claims

Education, Work Experience, Licenses & Certifications

Required:

BA/BS in business, insurance or related area, or equivalent combination of education and experience

1-2 years of claims experience

Ability to obtain license in required states

Preferred:

1-2 years of experience handling first-party medical benefits

Bilingual a plus