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Director of Operations and Technical Support

2 months ago

Fort Mill, South Carolina, United States Jobot Full time
About the Role

We are seeking an experienced Director of Operations and Technical Support to join our team at Jobot. As a key member of our organization, you will be responsible for leading our post-sale support and logistics efforts, ensuring seamless delivery of services to our customers.

Key Responsibilities
  • Manage a team of 15 employees, including workshop repair technicians and field service engineers, to provide exceptional customer support and service.
  • Develop and implement strategies to increase operational efficiency, improve logistics, and enhance service delivery.
  • Collaborate with hardware and software development teams to ensure technical information is accurate and up-to-date.
  • Communicate effectively with stakeholders, including customers, employees, and senior management, to ensure alignment and success.
Requirements
  • At least 5 years of experience managing a national technical team within customer support of the medical industry.
  • Proven track record of increasing operational efficiency, improving logistics, and enhancing service delivery.
  • Hands-on management experience within customer support, with a strong understanding of complex technical information.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
What We Offer
  • Competitive base salary and overall compensation package.
  • Full benefits, including medical, dental, vision, and life insurance.
  • Generous PTO, vacation, sick, and holiday time.
  • 401(k) with a generous company match.