Director of Operations

1 week ago


Fort Mill, South Carolina, United States Jobot Full time

About the Role

The ideal candidate will have at least 5 years of experience managing a national technical team within customer support of the medical industry. They will have a proven track record of increasing efficiencies while tying in Operations, Logistics, and Service. This is a predominantly onsite role that requires hands-on management experience within customer support.

Key Responsibilities

  • Manage a team of 15 employees, including workshop repair technicians and field service engineers.
  • Oversee post-sale support in the region, ensuring seamless customer experiences.
  • Collaborate with hardware and software development teams to drive innovation and efficiency.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.

What We Offer

  • Competitive base salary and overall compensation package.
  • Full benefits, including medical, dental, vision, and life insurance coverage.
  • Generous PTO, vacation, sick, and holiday time off.
  • 401(k) with a generous company match.

Requirements

  • At least 5 years of experience managing a national technical team within customer support of the medical industry.
  • Proven track record of increasing efficiencies while tying in Operations, Logistics, and Service.
  • Hands-on management experience within customer support.
  • Understanding of complex technical information, including medical hardware and software.
  • Excellent communication and leadership skills.

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