Director of Operations

3 days ago


Fort Mill, South Carolina, United States Jobot Full time
About the Role

We are seeking a highly experienced Director of Operations to join our team in Charlotte, NC. As a key member of our leadership team, you will be responsible for overseeing all aspects of post-sale support in the region, including managing a team of workshop repair technicians and field service engineers.

The ideal candidate will have a proven track record of increasing efficiencies while tying in Operations, Logistics, and Service. You will be based at our offices in the greater Charlotte, NC area, but also spend time in the field with your team.

Key Responsibilities
  • Manage a team of 15 employees, including in-house service professionals and field service engineers
  • Oversee all aspects of post-sale support in the region, including workshop repair and field service
  • Develop and implement strategies to increase efficiency and improve customer satisfaction
  • Collaborate with hardware and software development teams to ensure seamless integration of new technologies
  • Provide excellent communication and leadership skills to drive results and achieve goals
What We Offer
  • Competitive base salary and overall compensation package
  • Full benefits, including medical, dental, vision, and life insurance
  • Generous PTO, vacation, sick, and holiday time
  • 401(k) with company match
Requirements
  • At least 5 years of experience managing a national technical team within customer support of the medical industry
  • Proven track record of increasing efficiencies while tying in Operations, Logistics, and Service
  • Hands-on management experience within customer support
  • Understanding of complex technical information, including medical hardware and software
  • Experience working with hardware and software development teams
  • Excellent communication and leadership skills

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