Operations Support Representative
10 hours ago
OneMain Financial is seeking a highly organized and detail-oriented Operations Support Representative to join our Brightway Cards Operations Support team in Fort Mill, SC. As an Operations Support Representative, you will provide administrative support to our team, including account review, handling questions from agents or supervisors, and interacting with internal and external customers.
Key Responsibilities
- Manage incoming and outgoing physical mail and electronic mail
- Process various accounts status updates requested by front-line operations
- Ensure assigned tasks are completed in a timely and accurate manner
- Complete ad-hoc reviews as assigned by management
- Ensure compliance with regulatory standards and policies
- Review and decide accounts adhering to published procedures
- Communicate with various departments on account-related topics
- Research account-related issues
- Work with management on remediation projects
Requirements
- High School/GED Diploma
- Operational Support/Customer Service experience
- Ability to work independently and efficiently under aggressive deadlines
- Ability to effectively work within multiple systems simultaneously
Preferred Requirements
- Financial Services and Lending background
About OneMain Financial
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and more. We are an Equal Employment Opportunity employer and welcome qualified applicants from diverse backgrounds.
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