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Patient Access Representative Senior
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Senior Access Associate
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Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThis experienced patient-focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. The successful candidate will be responsible for complex patient scheduling, including record retrieval, follow-up communication, and related tasks to...
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Patient Access Manager
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Patient Access Representative Senior
2 months ago
This experienced patient-focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. The Senior Patient Scheduling Representative is responsible and accountable for complex patient scheduling, including record retrieval, follow-up communication, and any related tasks to ensure the patient is seen by the right provider at the right time with the right records.
Key Responsibilities- Schedule appointments to the correct provider, including all appropriate information, and coordinates appointments on the same day when available.
- Educate patients and their families on managed care processes, communicate authorizations if needed, and review potential financial obligations when appropriate.
- Advocate for patients and/or families while coordinating multi-visit scheduling appointments.
- Provide exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
- Document each request completely and accurately.
- Investigate and resolve or refer as appropriate problems and conflicts.
- In addition to the above job responsibilities, other duties may be assigned.
- Education: High School Diploma required, Associate's degree preferred.
- Experience: 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
- Licensure: None required.
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.
