VP of Customer Success

4 weeks ago

Oakland, California, United States Everlaw Full time
About the Role

We are seeking a highly experienced and strategic Customer Success Leader to drive our customer success efforts and ensure the satisfaction of our valued clients. As a key member of our team, you will play a critical role in driving customer adoption, retention, and expansion.

Key Responsibilities
  • Customer Success Strategy: Partner with our Chief Customer Officer to develop and execute a comprehensive customer success strategy aligned with the company's goals and objectives.
  • Customer Onboarding and Adoption: Collaborate with cross-functional teams to ensure smooth customer onboarding and successful adoption of our solutions.
  • Customer Relationship Management: Build and nurture strong relationships with customers, understanding their business needs, goals, and challenges.
  • Customer Advocacy and Expansion: Identify opportunities for customer advocacy and expansion.
  • Customer Health Monitoring and Forecasting: Develop and implement processes and tools to monitor customer health, identify potential risks or issues, and take proactive measures to mitigate them.
  • Customer Feedback and Insights: Gather customer feedback, understand their pain points, and advocate for necessary improvements or enhancements to our products/services.
  • Team Leadership: Guide and mentor a high-performing team of Customer Success Managers and Customer Success Associates.
  • Cross Functional Collaboration and Communication: Foster strong cross-functional collaboration and communication with teams such as sales, marketing, product, and support.
About You
  • You have a history of outstanding performance as a leader with at least 7 years of customer success leadership experience.
  • You are authorized to work in the United States.
What We Offer
  • A competitive salary range of $240,000 to $300,000.
  • Equity program.
  • 401(k) retirement plan with company matching.
  • Health, dental, and vision insurance.
  • Flexible Spending Accounts for health and dependent care expenses.
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave.
  • Seventeen paid vacation days plus 11 federal holidays.
  • Membership to Modern Health to help employees prioritize mental health and wellness.
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues.
  • Company-sponsored life and disability insurance.
About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun. It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design.

We are an equal opportunity employer and proud to have a diverse workforce. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

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