Customer Success Coordinator

2 days ago

Oakland, California, United States Costa Auto Care and Tire Full time

Costa Auto Care and Tire, a trusted name in the Oakland community, is seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks. As a Customer Success Coordinator, you will be responsible for ensuring customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop. You will make thank you calls to customers to express appreciation for their business, conduct daily Repair Order (RO) audits to ensure accuracy and completeness, write and send handwritten cards to new customers to welcome them to our shop, and file and manage paperwork, including RO's, bills, and financial documents. As an Office Assistant, you will support service advisors by helping them navigate their day-to-day challenges, answer phone calls, assist with customer inquiries, and set appointments (if trained), assist with upselling services and products (if trained), prepare estimates and inspections for customer vehicles, process customer payments, and ensure a positive "kiss goodbye" experience. You will also act as a shuttle driver and parts runner as needed, conduct shop tours for new or prospective customers, and send text reminders for appointments and follow-up with customers. We are looking for someone who is enthusiastic, outgoing, organized, a supporter, likes to help, dependable, a go-getter, self-starter, and has good computer skills and a good voice for the phone. The ideal candidate will have a high school diploma or equivalent, previous experience in a customer service or office assistant role is preferred, strong communication and interpersonal skills, ability to multitask and manage time effectively, proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills, and a valid California driver's license. Benefits include paid time off, healthcare, and more. The starting pay is $20/hr with potential for growth. If you are interested in this opportunity, please submit your resume and a brief cover letter to the email provided. We look forward to hearing from you.

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