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Account Manager

1 month ago

Cleveland, Ohio, United States Phoenix Steel Service Inc Full time
Job Summary

This role is responsible for providing exceptional customer service and support to Account Executives, ensuring timely and accurate servicing of customer requirements.

The ideal candidate will possess strong interpersonal skills, a commitment to building relationships, and the ability to multi-task and handle multiple priorities.

Responsibilities include:

  • Entering sales orders into MIS in a timely fashion
  • Maintaining accuracy of sales order dates and quantities to effectively drive the shipping schedule
  • Maintaining accuracy of sales order prices and freight terms to ensure accurate invoicing
  • Maintaining customer blankets, forecasts, and releases
  • Using the expedite system to ensure hot orders are communicated and handled appropriately
  • Monitoring inventory positions on customer accounts and advising on material requirements
  • Accurately creating work orders for in-house and outside processing
  • Selecting material to efficiently meet customer specifications
  • Tracking purchase orders against customer due dates to ensure material is received and processed in time to meet customer expectations

The successful candidate will be responsible for maintaining the integrity of customer and specification master files, customer pricing data, and shipping locations.

They will also be responsible for monitoring inventory levels, guaranteeing customer material requirements are met, and consistently communicating Phoenix Steel's value-added brand message.

Requirements include:

  • Strong interpersonal skills
  • Commitment to building relationships and networking
  • Ability to multi-task and handle multiple priorities
  • Excelled analytical skills
  • Understanding of Phoenix Steel's mission statement and role in their success
  • Ability to influence others to assist in achieving plans
  • Experience in the steel industry