Club Member Experience Associate

4 days ago


Aspen, Colorado, United States Marriott Hotels & Resorts Full time
Key Responsibilities

Assist members and guests with various aspects of their stay, including pre-arrival preparations, arrival and check-in, activity coordination, issue resolution, and departure procedures.

Pre-Arrival Support
  • Conduct pre-arrival calls to ensure a smooth experience for members and guests.
  • Arrange for amenities, services, and experiences tailored to individual preferences.
On-Site Experience
  • Provide exceptional service to members and guests, addressing their needs and concerns in a timely and professional manner.
  • Coordinate activities, events, and experiences that enhance the member and guest experience.
Problem Resolution
  • Identify and resolve issues promptly, ensuring member and guest satisfaction.
  • Communicate effectively with members, guests, and internal teams to resolve concerns.
Continuous Improvement

Stay up-to-date with Marriott Hotels & Resorts' standards and best practices to continuously improve the member and guest experience.



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