Club Member Experience Coordinator

1 week ago


Aspen, Colorado, United States Marriott Full time
Job Summary

We are seeking a highly skilled and dedicated individual to join our team as a Club Member Experience Coordinator. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our members feel valued and cared for.

Key Responsibilities
  • Assist members with pre-arrival and arrival processes, including making arrangements and handling requests
  • Conduct pre-calls to arriving members and review their preferences and traces in our computer system
  • Handle front office duties, including check-in and check-out, and prepare arrival packets and departure folios
  • Respond to requests for visitor information, special arrangements, and activities, and make arrangements or identify appropriate providers
  • Provide information about the property and surrounding area amenities, including special events and activities
  • Answer and process all calls, messages, and requests, and contact appropriate individuals or departments as necessary
Requirements
  • High school diploma or equivalent required
  • At least 1 year of related work experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of luxury hospitality and customer service principles
What We Offer

We offer a competitive salary of $28.00 per hour, as well as a range of benefits, including health care benefits, flexible spending accounts, and 401(k) plan. We are an equal opportunity employer and welcome applications from diverse candidates.



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