Patient Service Representative
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Access Dubuque. As a key member of our call center, you will be responsible for providing exceptional customer service to patients, answering incoming calls, and scheduling appointments.
Key Responsibilities
- Answer incoming calls from patients, pharmacies, care facilities, and other providers or clinics.
- Assist or direct incoming calls appropriately.
- Provide clear and accurate communication to clinical staff about patient needs, concerns, or requests.
- Schedule and confirm patient appointments, cancellations, check-ups, and physician referrals.
- Review, update, or obtain patient information, making necessary changes to ensure correct billing and enter demographics into the system.
- Verify insurance information/status.
- Schedule/cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system and protocols are followed.
Requirements
- High school diploma or general education degree (GED).
- Three months to one year similar or related experience and/or training; or equivalent combination of education and experience.
- Ability to provide a high-quality customer experience with each interaction.
- Ability to work independently as well as part of a team.
- Friendly, empathetic, and accountable.
- Ability to use office equipment, such as computers, telephones, fax, copier, calculator.
- Knowledge of patient scheduling program and electronic medical record.
What We Offer
A competitive hourly wage, a very attractive benefits package, including vacation, generous company-provided benefits, and much more.
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