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Customer Service Representative

2 months ago

Dubuque, Iowa, United States Access Dubuque Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Access Dubuque. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers through various communication channels.

Key Responsibilities
  • Answer and direct incoming calls from patients, pharmacies, care facilities, and other providers or clinics.
  • Provide clear and accurate communication to clinical staff about patient needs, concerns, or requests.
  • Schedule and confirm patient appointments, cancellations, check-ups, and physician referrals.
  • Review, update, or obtain patient information, making necessary changes to ensure correct billing and enter demographics into the system.
  • Verify insurance information/status.
  • Schedule/cancel appointments for patients; ensure that all procedures are properly scheduled in the computer system and protocols are followed.
Requirements
  • High school diploma or general education degree (GED).
  • Three months to one year similar or related experience and/or training; or equivalent combination of education and experience.
  • Ability to provide a high-quality customer experience with each interaction.
  • Ability to work independently as well as part of a team.
  • Friendly, empathetic, and accountable.
  • Ability to use office equipment, such as computer, telephone, fax, copier, calculator.
  • Knowledge of patient scheduling program and electronic medical record.
What We Offer

A competitive hourly wage, a very attractive benefits package, including vacation, generous company-provided benefits, and much more.