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Patient Service Representative

2 months ago


Dubuque, Iowa, United States Access Dubuque Full time

About the Job

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Access Dubuque. As a key member of our dermatology department, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities

  • Check-in patients for appointments and verify patient demographics and insurance information.
  • Schedule and confirm patient appointments, cancellations, check-ups, and physician referrals.
  • Answer telephones and respond to patient inquiries regarding insurance and payments.
  • Review, update, or obtain patient information and ensure accurate billing and demographic entry.
  • Perform clerical duties to support the daily operation of the practice.

Requirements

  • High school diploma or equivalent required.
  • Three months to one year of similar or related experience and/or training.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Knowledge of patient scheduling programs and electronic medical records.

What We Offer

We offer a competitive hourly wage, a comprehensive benefits package, and opportunities for professional growth and development.