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Patient Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Access Dubuque. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.
Key Responsibilities- Check-in patients for appointments and ensure a smooth and efficient registration process.
- Interview patients to complete insurance and privacy forms, and verify patient demographics and insurance information.
- Schedule and confirm patient appointments, cancelations, check-ups, and physician referrals.
- Answer telephones and respond to patient inquiries regarding insurance and payments, and direct calls to the appropriate staff member.
- Review, update, or obtain patient information to ensure accurate billing and enter demographics into our system.
- Schedule/cancel appointments for patients and ensure all procedures are properly scheduled in our computer system.
- Perform clerical duties to support the daily operation of our practice.
- High school diploma or equivalent required.
- Three months to one year of similar or related experience and/or training; or equivalent combination of education and experience.
- Ability to work independently as well as part of a team.
- Excellent communication and customer service skills required.
- Knowledge of patient scheduling programs and electronic medical records preferred.
We offer a competitive hourly wage, a comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
