Customer Experience Representative

3 weeks ago


Richmond, California, United States Platinum Resource Group Full time
Job Title: Account Manager

At Platinum Resource Group, we are seeking a skilled Account Manager to join our team.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers.
  • Understand customer needs, determine the cause of the problem, and provide an expedited resolution.
  • Work with the Customer Experience Manager to ensure proper customer service delivery.
  • Identify opportunities to update or improve customer service procedures and make recommendations.
  • Maintain accurate and detailed records of customer interactions.
  • Support assigned Sales Representatives and cultivate lasting customer relationships.

Requirements:
  • Three or more years of customer-facing service experience.
  • High school diploma or equivalent.
  • Advanced proficiency in Microsoft Office Suite (Outlook, Word, and Excel).
  • Aptitude for learning new software and systems.
  • Professional communication and interpersonal skills.

About Platinum Resource Group:
We are a professional consulting firm providing resources to Fortune 1000 client companies in various areas, including technology, human resources, accounting, finance, business systems, and supply chain. We offer a W2 employer with direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.

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