Room Care Specialist

1 week ago


Biloxi, Mississippi, United States Bally's Corporation Full time

Hotel Room Care Specialist Job Overview

The primary responsibility of the Hotel Room Care Specialist is to ensure the cleanliness, organization, and comfort of hotel rooms and suites, thereby enhancing guest satisfaction and safety.

Key Responsibilities:

  • Delivers outstanding service to enhance the overall guest experience.
  • Cleans and services designated rooms in accordance with departmental standards and within the designated time frame.
  • Records the status of rooms on assignment sheets accurately.
  • Engages with guests in hallways, ensuring a welcoming atmosphere.
  • Verifies that all equipment in guest rooms is functioning properly.
  • Utilizes cleaning agents and safety gear as per guidelines.
  • Responds to guest requests promptly and efficiently.
  • Reports maintenance concerns to the supervisor for timely resolution.
  • Secures master keys while performing duties.
  • Restocks the housekeeping cart each day to ensure readiness.
  • Monitors and manages inventory of cleaning supplies.
  • Proposes improvements for operational efficiency.
  • Builds and maintains positive relationships with team members.
  • Addresses and resolves guest concerns effectively.
  • Follows all departmental and property-specific policies and procedures.

Additional Responsibilities:

  • Embodies the Mission Statement of delivering authentic experiences.
  • Assists in training new staff members as required.
  • Maintains familiarity with the property and its historical significance.

Required Knowledge, Skills, and Abilities:

  • Completion of high school education or equivalent.
  • Possesses a high energy level and sound judgment.
  • Ability to adapt to a flexible work schedule.
  • Must be capable of lifting up to 25 pounds and managing a fully stocked housekeeping cart.

Training Requirements:

All personnel are required to complete annual compliance training, which includes essential courses such as Active Shooter Awareness and General Employee Safety.

Work Environment:

  • Frequent standing and walking are essential.
  • Lifting, carrying, pushing, and pulling tasks are common.
  • Work conditions may vary.

Physical Demands: Very heavy work


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