Front Desk Representative

1 week ago


Port Arthur, Texas, United States Holiday Inn Park Central Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at Holiday Inn Park Central. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Register and assign rooms to guests, ensuring accurate and efficient check-in and check-out processes
  • Confirm phone and online reservations, verifying guest details and room assignments
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, handling cash, credit card, and other payment methods
  • Maintain accurate records of occupied rooms and guests, ensuring up-to-date information for our team
  • Communicate pertinent guest information to designated departments, ensuring seamless service delivery

Requirements:

  • Previous experience in a hotel or hospitality setting, with a focus on customer service and front desk operations
  • Ability to build rapport with guests, understanding their needs and preferences
  • Strong organizational skills, with attention to detail and ability to multitask
  • Excellent written and verbal communication skills, with proficiency in handling guest inquiries and concerns

About Us:

Holiday Inn Park Central is a leading hotel brand, offering a unique blend of comfort, convenience, and exceptional service. With a global presence and a commitment to excellence, we are dedicated to providing an unforgettable experience for our guests.



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