Front Desk Representative
1 week ago
We are seeking a skilled Front Desk Agent to join our team at Holiday Inn Park Central. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
- Register and assign rooms to guests, ensuring accurate and efficient check-in and check-out processes
- Confirm phone and online reservations, verifying guest details and room assignments
- Respond to guest needs, requests, and complaints in a professional and courteous manner
- Collect payment from departing guests, handling cash, credit card, and other payment methods
- Maintain accurate records of occupied rooms and guests, ensuring up-to-date information for our team
- Communicate pertinent guest information to designated departments, ensuring seamless service delivery
Requirements:
- Previous experience in a hotel or hospitality setting, with a focus on customer service and front desk operations
- Ability to build rapport with guests, understanding their needs and preferences
- Strong organizational skills, with attention to detail and ability to multitask
- Excellent written and verbal communication skills, with proficiency in handling guest inquiries and concerns
About Us:
Holiday Inn Park Central is a leading hotel brand, offering a unique blend of comfort, convenience, and exceptional service. With a global presence and a commitment to excellence, we are dedicated to providing an unforgettable experience for our guests.
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