Hotel Front Desk Representative

12 hours ago

Port Saint Lucie, Florida, United States Hampton Inn & Suites Port St. Lucie Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hampton Inn & Suites Port St. Lucie. As a key member of our front office team, you will be responsible for providing exceptional guest service, processing reservations, and coordinating guest services through various departments.

Key Responsibilities
  • Provide courteous and efficient guest service by responding promptly to inquiries, requests, and complaints.
  • Coordinate the delivery of guest services by other hotel departments and outside businesses.
  • Process all incoming and outgoing reservation and cancellation requests in a timely manner.
  • Check-in and check-out departing guests in the most efficient manner possible, following established procedures and policies.
  • Maximize room revenue and occupancy levels through suggestive selling.
  • Apply knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly present the programs to guests.
  • Handle departmental accounting of monies, receipts, guest accounts, and other forms of credit.
  • Maintain information and communication sources such as room rack, telephone information rack, log book, and applicable franchise directories.
  • Operate PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake-up calls, and the paging of guests.
  • Operate the applicable franchise terminal and perform designated training and maintenance tasks.
  • Monitor in-house computer accuracy to ensure maximum occupancy.
  • Examine the day's reservations for correct date, type of room reserved, and any special requests.
  • Comply with the hotel's security and emergency procedures as well as operational policies and procedures.
  • Comply with all corporate office and applicable franchise policies and procedures.
  • Maintain order and cleanliness of the front desk area.
  • Provide assistance to other employees to contribute to the smooth operation of the department and hotel.
  • Complete all items on the checklist prior to completing shift close-out.
  • Participate in MOD schedule with Front Desk Manager or General Manager off property.
  • Perform other related tasks as assigned by management.
Requirements
  • Requires familiarity with applicable franchise front desk standards and procedures or ability to quickly become familiar with applicable franchise standards and procedures.
  • Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierge Services, Telephone Services, and Guest Accounting.
  • Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
  • Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
  • Knowledgeable in Reservations/Inventory management.
Education and Experience
  • High school graduate or equivalent.
  • Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

  • Hotel Front Desk Representative

    2 weeks ago

    Port Saint Lucie, Florida, United States Hampton Inn & Suites Port St. Lucie Full time

    {"Job Title": "Hotel Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hampton Inn & Suites Port St. Lucie. As a key member of our front office team, you will be responsible for providing exceptional guest service, processing reservations, and coordinating guest services through...

  • Hotel Front Desk Representative

    3 weeks ago

    Port Saint Lucie, Florida, United States Hampton Inn & Suites Port St. Lucie Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hampton Inn & Suites Port St. Lucie. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and coordinating guest services.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Hotel Front Desk Representative

    3 weeks ago

    Port Saint Lucie, Florida, United States Hampton Inn & Suites Port St. Lucie Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hampton Inn & Suites Port St. Lucie. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and coordinating guest services.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Front Desk Representative

    2 weeks ago

    Port Saint Lucie, Florida, United States BBL Hospitality Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at BBL Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesRegister guests...

  • Front Desk Representative

    5 days ago

    Port Saint Lucie, Florida, United States BBL Hospitality Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Port St Lucie. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key...

  • Front Desk Representative

    2 weeks ago

    Port Saint Lucie, Florida, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.Key ResponsibilitiesGuest Experience: Provide top-notch...

  • Front Desk Representative

    1 week ago

    Port Saint Lucie, Florida, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Night Auditor

    2 weeks ago

    Port Saint Lucie, Florida, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for preparing and disposing of all Night Audit work, including registering guests, making reservations, and preparing daily reports.Key Responsibilities:Register guests and process...

  • Front Desk Representative

    1 week ago

    Saint Augustine Beach, Florida, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott St. Augustine. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all...

  • Front Desk Representative

    15 hours ago

    New Port Richey, Florida, United States Holiday Inn Express Pasco Full time

    Job Title: Front Desk Agent/Night AuditWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express Pasco. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.Key...

  • Front Desk Representative

    4 days ago

    Saint Augustine Beach, Florida, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott St. Augustine. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all...

  • Front Desk Associate

    5 days ago

    Port Saint Lucie, Florida, United States Dave & Buster Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a friendly and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service by greeting...

  • Front Desk Coordinator

    16 hours ago

    Port Saint Lucie, Florida, United States Premier Wellness Centers Full time

    Job Opportunity at Premier Wellness CentersPremier Wellness Centers in Port St. Lucie is seeking a full-time Front Desk Receptionist to be the first point of contact for patients and visitors.Why Work with UsWe offer a competitive pay rate and benefits such as healthcare and vacation time. If you are friendly and outgoing, this team would be a great fit for...

  • Part-Time Front Desk Receptionist

    2 weeks ago

    Port Saint Lucie, Florida, United States Campbell Property Management Full time

    Job Summary:Campbell Property Management is seeking a highly organized and customer-focused Front Desk Receptionist to join our team at the Clubhouse. As a key member of our front office team, you will be responsible for providing exceptional service to our residents, visitors, and employees.Key Responsibilities:Greets and checks in residents, visitors,...

  • Front Desk Coordinator

    2 weeks ago

    Port Saint Lucie, Florida, United States Keiser University Full time

    Job SummaryThe Front Desk Coordinator is responsible for providing exceptional customer service and administrative support to our students, faculty, and staff at Keiser University.Key ResponsibilitiesDirect incoming calls to the appropriate individuals in a timely and professional manner.Notate telephone and in-person messages and forward them to the...

  • Front Desk Associate

    4 days ago

    Port Saint Lucie, Florida, United States FirstService Residential Full time

    Job OverviewAs a Front Desk Associate at FirstService Residential, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our community. This role requires strong communication, problem-solving, and organizational skills, as well as the ability to work independently and as part of a team.Key...

  • Front Desk Associate

    2 weeks ago

    Port Saint Lucie, Florida, United States FirstService Residential Full time

    Job Overview:As a Front Desk Associate at FirstService Residential, you will be responsible for working independently, and without direct supervision. You will possess strong communication, telephone, and customer service skills. You will be detail-oriented and able to multitask. You will meet and greet residents; check guests and service providers in/out....

  • Hotel Accounting Specialist

    2 weeks ago

    Port Charlotte, Florida, United States Hyatt Hotels Full time

    Hyatt Hotels is a place where you can turn your job into a career. We're passionate about diversity, equity, and inclusion, and our global teams reflect this. As a Night Auditor, you'll play a critical role in ensuring the accuracy and integrity of our hotel's financial operations. Your responsibilities will include: * Auditing and balancing all aspects of...

  • Hotel Accounting Specialist

    2 weeks ago

    Port Charlotte, Florida, United States Hyatt Hotels Full time

    Hyatt Hotels is a global leader in hospitality, and we're passionate about creating a workplace where everyone can thrive. As a Night Auditor, you'll play a critical role in ensuring the accuracy and integrity of our financial operations. Your responsibilities will include: * Auditing and reconciling all aspects of hotel accounting, including front desk,...

  • Hotel Accounting Specialist

    1 week ago

    Port Charlotte, Florida, United States Hyatt Hotels Full time

    Hyatt Hotels is a global leader in hospitality, and we're passionate about creating a workplace where everyone can thrive. As a Night Auditor, you'll play a critical role in ensuring the accuracy and integrity of our financial operations. Your responsibilities will include: * Auditing and reconciling all aspects of hotel accounting, including front desk,...