Current jobs related to Client Relations Specialist - Boston, Massachusetts - Porter Airlines

  • Customer Support Specialist

    1 week ago

    Boston, Massachusetts, United States Vista Higher Learning Full time

    Job SummaryAs a Customer Support Specialist at Vista Higher Learning, you will be the primary point of contact for our clients, providing exceptional support and ensuring their experience is positive and enjoyable. Your role will involve building relationships, educating customers on products and account navigation, researching best possible options,...

  • Public Relations Specialist

    4 weeks ago

    Boston, Massachusetts, United States TEAM LEWIS Full time

    Job OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Public Relations Specialist. As a key member of our marketing team, you will be responsible for developing and implementing effective PR strategies to promote our brand and drive business growth.At TEAM LEWIS, we value creativity, innovation, and collaboration....

  • Client Billing Specialist

    3 weeks ago

    Boston, Massachusetts, United States Elgen Staffing Full time

    Client Billing Specialist OpportunityWe are seeking a highly skilled Client Billing Specialist to join our team at Elgen Staffing. Our client, a leading litigation law firm with offices throughout the Northeast, requires a professional to manage billing processes and provide exceptional client service.Key Responsibilities:Primary contact for billing...

  • Client Billing Specialist

    4 weeks ago

    Boston, Massachusetts, United States Elgen Staffing Full time

    Client Billing Specialist OpportunityWe are seeking a highly skilled Client Billing Specialist to join our team at Elgen Staffing. Our client, a leading litigation law firm with offices throughout the Northeast, requires a professional to manage billing processes and provide exceptional client service.Key Responsibilities:Primary contact for billing...

  • Marketing Manager, Client Relations

    2 weeks ago

    Boston, Massachusetts, United States Well Full time

    Job Summary:We are seeking a highly motivated and experienced Marketing Manager, Client Relations to join our team at Well. The ideal candidate will have at least 5 years of experience in account management and marketing, with a strong understanding of marketing principles and practices.As a Marketing Manager, Client Relations, you will be responsible for...

  • Nurse Specialist

    5 days ago

    Boston, Massachusetts, United States HealthEcareers - Client Full time

    About the RoleWe are seeking a skilled Nurse Specialist to join our team at HealthEcareers - Client. As a key member of our psychiatric care team, you will provide high-quality patient care and support in a dynamic and fast-paced environment.Key ResponsibilitiesProvide direct patient care and support in a psychiatric settingAssist patients with activities of...

  • Client Care Specialist

    2 weeks ago

    Boston, Massachusetts, United States Herb Chambers Full time

    Client Care SpecialistHerb Chambers BMW of Boston is seeking a highly motivated and organized Client Care Specialist to join our Business Development Center (BDC) team.Key Responsibilities:Handle internet leads and inbound phone calls to schedule sales appointmentsPerform basic customer service follow-up calls after store visitsMaintain and follow our script...

  • Labor Relations Specialist

    2 weeks ago

    Boston, Massachusetts, United States Jackson Lewis P.C. Full time

    Job SummaryWe are seeking a skilled Labor Relations Specialist to join our team at Jackson Lewis P.C. in Boston, MA. As a key member of our labor and employment law practice, you will provide expert advice and representation to employers on traditional labor relations, federal and Massachusetts labor and employment law compliance, and other workplace...

  • Client Relations Supervisor for Alternative Investments

    2 months ago

    Boston, Massachusetts, United States Brown Brothers Harriman Full time

    At Brown Brothers Harriman, we value diverse experiences and perspectives. If your background varies from our description but you believe you can make a positive impact, we encourage you to consider this opportunity.About Brown Brothers Harriman:Joining our team means becoming part of a collaborative workplace where you are encouraged to exceed your role and...

  • Client Support Specialist

    3 weeks ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Position Title: Client Support SpecialistOrganization: Tufts MedicineThis position is essential in fostering effective communication with clients and delivering outstanding support services. Key responsibilities include ensuring a seamless exchange of information through both face-to-face interactions and telephonic communications, as well as accurately...

  • Automotive Client Care Specialist

    2 weeks ago

    Boston, Massachusetts, United States Herb Chambers Full time

    Job Title: Automotive Client Care SpecialistHerb Chambers Honda of Boston is seeking a highly motivated and customer-focused Client Care Specialist to join our Business Development Center (BDC) team.Job Responsibilities:Respond to inbound calls and internet leads in a prompt and courteous manner, ensuring each customer feels valued and...

  • Technology Specialist, Regulatory Validation and Relations

    1 week ago

    Boston, Massachusetts, United States Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core values of service, expertise, and integrity.With over 130 years of financial experience...

  • Client Support Specialist

    2 months ago

    Boston, Massachusetts, United States Quipt Home Medical Full time

    Job OverviewQuipt Home Medical is a swiftly expanding frontrunner in delivering clinical respiratory apparatus and services within the durable medical equipment sector. We are in search of motivated individuals to advance with us. Position: Client Support Specialist Reports To: Branch Manager/CSR Director Position Summary:As a Client Support Specialist, you...

  • Client Care Specialist

    2 weeks ago

    Boston, Massachusetts, United States Herb Chambers Full time

    Job DescriptionHerb Chambers BMW of Boston is seeking a highly motivated and customer-focused Client Care Specialist to join our Business Development Center (BDC) team.Key Responsibilities:Handle internet leads and inbound phone calls to schedule sales appointmentsProvide basic customer service follow-up calls after completion of store visitsMaintain and...

  • Client Service Coordinator

    2 weeks ago

    Boston, Massachusetts, United States CCG Business Solutions, LLC Full time

    Job Title: Client Service SpecialistWe are seeking a highly organized and detail-oriented Client Service Specialist to join our team at CCG Business Solutions, LLC. As a Client Service Specialist, you will provide administrative support to both internal and external clients, ensuring seamless service delivery and exceptional client experience.Key...

  • Fund Connect Client Service and Production Support Specialist

    4 weeks ago

    Boston, Massachusetts, United States State Street Corporation Full time

    Fund Connect Client Service and Production Support SpecialistJoin State Street Corporation, a leading financial services company, as a Fund Connect Client Service and Production Support Specialist. In this role, you will provide exceptional client service and support to our clients using the Fund Connect White Label Portal.Key Responsibilities:Review fund...

  • Employee Relations Specialist

    2 weeks ago

    Boston, Massachusetts, United States Clear Point Consultants Full time

    Employee Relations Role OverviewThis position focuses on aligning employee relations principles and governance with business objectives in specific units or client groups.The following information outlines the necessary skills, qualities, and qualifications for this role.Key ResponsibilitiesDevelop a deep understanding of the business and its goals.Utilize...

  • Healthcare Public Relations Specialist

    1 month ago

    Boston, Massachusetts, United States Porter Novelli Full time

    About the RolePorter Novelli is seeking a highly motivated and experienced Account Executive to join our dynamic healthcare team. As a key member of our team, you will be responsible for planning and executing client programs, developing and editing written materials, and leading media relations efforts.Key ResponsibilitiesDevelop and execute client programs...

  • Client Service Coordinator

    2 weeks ago

    Boston, Massachusetts, United States CCG Business Solutions, LLC Full time

    Job Title: Client Service SpecialistCCG Business Solutions, LLC is seeking a highly skilled Client Service Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional administrative services to both internal and external clients.Key Responsibilities:Maintain a consistent physical presence to facilitate...

  • Associate Client Development Specialist

    1 week ago

    Boston, Massachusetts, United States Fidelity Investments Full time

    Job Description:As a key member of our team, you will support third-party asset managers on our platform to drive mutual success with our shared clients. This role provides the opportunity to work across all of Fidelity's businesses, as well as with our external asset manager clients.The Role:We are looking for a motivated individual to join our team as an...

Client Relations Specialist

2 months ago

Boston, Massachusetts, United States Porter Airlines Full time

Job Overview:

Under the supervision of the Station Manager, the Passenger Service Associate plays a vital role in ensuring the smooth operation of daily activities within the department.

Key Responsibilities:

  • Deliver exceptional customer service to all passengers.
  • Facilitate passenger check-in at ticket counters, including seat assignments, gate directions, and documentation verification, while ensuring prompt and precise handling of luggage.
  • Conduct pre-flight check-in tasks, such as issuing boarding passes, making gate announcements, and managing boarding processes.
  • Oversee carry-on luggage and ensure aircraft doors are secured.
  • Provide assistance to passengers with special requirements, including those with disabilities, unaccompanied minors, and others needing support.
  • Assist arriving passengers and manage the International Arrivals baggage area.
  • Address issues related to mishandled or damaged baggage and provide necessary support.
  • Complete necessary reports and manage the tracing and recovery process for lost luggage.
  • Coordinate transportation to return missing baggage to its owner.
  • Respond to passenger inquiries through various communication channels.
  • Maintain consistent communication with customers throughout the tracing or repair process.
  • Keep accurate records and update Passenger Name Record (PNR) files.
  • Reconcile delivery service invoices.
  • Process compensation for delays when necessary.
  • Uphold the highest standards of customer service.
  • Conduct Aircraft Security Sweeps as mandated by security regulations.
  • Prepare the aircraft to ensure a superior passenger experience.
  • Assist in stocking the passenger lounge.
  • Support fellow Customer Service Representatives in various functions as needed.
  • Actively engage in the Porters Safety Management System, reporting hazards and incidents encountered during operations, while adhering to the Company Safety Policy.
  • Perform additional duties as assigned.

Essential Competencies:

  • Safety Awareness: Recognizing hazardous situations and taking appropriate measures to ensure a safe environment.
  • Collaboration: Working effectively with others to achieve common goals.
  • Customer Service Excellence: Delivering outstanding service to both internal and external customers.
  • Proactive Approach: Addressing issues and opportunities with initiative and persistence.
  • Results Orientation: Striving for high-quality outcomes that align with organizational standards.
  • Effective Communication: Engaging in open and respectful dialogue with diverse audiences to foster understanding and consensus.

Qualifications:

  • Eligibility to work permanently in the USA.
  • Experience in a customer service role, ideally within the airline sector.
  • Familiarity with baggage handling procedures is preferred.
  • Ability to obtain necessary security clearances.
  • Detail-oriented with strong multitasking capabilities.
  • Proven ability to work collaboratively in a team environment.
  • Demonstrated success in managing challenging situations and customers.
  • Reliable attendance and punctuality.
  • Willingness to work rotating shifts, including weekends and holidays.
  • Physical capability to lift, push, or pull up to 50lbs regularly.
  • Commitment to adhere to all company policies.
  • Strong communication skills in English, both written and verbal.

Company Overview:

Since its inception, Porter Airlines has been dedicated to enhancing the economy air travel experience for all passengers, characterized by genuine hospitality and care. Operating a fleet of modern aircraft, Porter serves a comprehensive North American network from Eastern Canada. As a recognized 4 Star Airline, Porter is committed to providing exceptional service and a memorable travel experience.