Client Support Specialist

2 weeks ago


Boston, Massachusetts, United States Tufts Medicine Full time

Position Title: Client Support Specialist

Organization: Tufts Medicine

This position is essential in fostering effective communication with clients and delivering outstanding support services. Key responsibilities include ensuring a seamless exchange of information through both face-to-face interactions and telephonic communications, as well as accurately managing inquiries and gathering client data. The ideal candidate should demonstrate proficient computer skills, exhibit professional demeanor, and provide exemplary service to enhance the overall client experience.

Work Schedule:

  • Full-time role with flexible shifts: 7:00 AM - 3:30 PM & 12:00 PM - 8:30 PM; weekend availability is preferred

Essential Qualifications:

  • High school diploma or equivalent
  • A minimum of one year in customer service or call center environment

Primary Duties:

  • Engage courteously and professionally with clients, addressing concerns efficiently
  • Evaluate and manage requests, escalating complex matters as needed
  • Respond to calls, direct them to appropriate personnel, and ensure follow-up as required
  • Document messages accurately and communicate them to the relevant parties

Perks:

  • Competitive salary and benefits from day one
  • 403(b) retirement plan with employer matching
  • Tuition reimbursement opportunities
  • Guaranteed hours and consistent schedules


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