Client Service Coordinator

2 days ago


Boston, Massachusetts, United States CCG Business Solutions, LLC Full time
Job Title: Client Service Specialist

CCG Business Solutions, LLC is seeking a highly skilled Client Service Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional administrative services to both internal and external clients.

Key Responsibilities:
  • Maintain a consistent physical presence to facilitate an interactive and collaborative environment, ensuring seamless support and optimized assignments, cross-training, and peer-level support.
  • Coordinate legal practice tasks and projects, including finance/billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings, and other administrative projects as assigned.
  • Coordinate with and delegate to company resources, including DPS, Williams Lea, Client Service Center, practice support, or similar departments in International offices, in the handling of tasks and projects.
  • Prepare complex legal documents and correspondence, file with appropriate court or agency, and apply subject matter expertise in coordination of legal practice tasks and projects.
  • Coordinate support through the Finance Department, including edit and review process of client bills, correct time entry, and promotion of time entry best practices.
  • Review and support of the client billing process, including proofreading, application of task codes, and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting, and audits as required.
  • Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements.
  • Work overtime as required.
Requirements:
  • Advanced ability to organize, prioritize, coordinate, delegate, and work as part of a team.
  • Advanced to Expert proficiency in rules of English grammar, spelling, and punctuation; bilingual proficiency as may be required.
  • Advanced proficiency in MS Word and document editing/comparison applications.
  • Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications.
  • Advanced proficiency in MS Excel and spreadsheet/database applications.
  • Advanced proficiency in MS PowerPoint and presentation applications.
  • Advanced knowledge of time keeping, expense processing, and legal billing.
  • Advanced knowledge of relevant jurisdictional/court/agency processes and procedures.
  • Advanced proficiency in document management applications.
  • Proven ability to function as a coordinator with other firm-wide departments with necessary communication skills to transfer instructions/data, verify results, resolution of conflict, and delivery of results.

Eligible employees can participate in the company's comprehensive benefits program, which includes medical, dental, vision, life/AD&D, long-term care, and short and long-term disability, flexible spending account, healthcare concierge and advocacy, voluntary 401(k) plan and profit sharing, 10 paid holidays per year, and a generous PTO program.



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