Client Care Specialist

2 days ago


Boston, Massachusetts, United States Herb Chambers Full time
Client Care Specialist

Herb Chambers BMW of Boston is seeking a highly motivated and organized Client Care Specialist to join our Business Development Center (BDC) team.

Key Responsibilities:
  • Handle internet leads and inbound phone calls to schedule sales appointments
  • Perform basic customer service follow-up calls after store visits
  • Maintain and follow our script and inbound call process to efficiently schedule appointments
  • Manage internet inquiries through our dealership website and other online channels
  • Set up customer appointments for the sales department
  • Grow internet sales business and expand current customer base
Requirements:
  • Flexible schedule and ability to work weekends
  • Self-motivated and performance-driven individual
  • Proven experience in sales, with auto sales preferred but not required
  • Strong written and verbal communication skills
  • Highly organized with ability to learn quickly
  • Strong computer and typing skills
  • Professional and personable demeanor
Benefits:
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Flexible schedule
  • Paid time off
  • Top-tier pay plan


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