Customer Retention Specialist
2 weeks ago
We are seeking a highly motivated and results-driven Sales and Retention Representative to join our team at Cox Communications. As a key member of our customer loyalty team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and ensuring that our customers have a positive experience with our company.
Key Responsibilities- Take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions that meet their needs.
- Have transparent conversations with customers to help them understand the value of our products and services, and to identify opportunities to add new products and services that meet their needs.
- Upsell, cross-sell, and work to retain every customer with whom you interact.
- Negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value we provide.
- Use our customer database to tailor solutions and help customers understand their billing.
We offer a competitive hourly pay rate of $18.75/hour, with opportunities for annual incentives and commissions. We also offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off. Our team is dedicated to creating a positive and supportive work environment, and we offer opportunities for growth and development.
Requirements- High school diploma or equivalent required.
- Effective communication and interpersonal skills.
- Excellent computer skills and ability to multitask.
- Demonstrated ability to persuade others through indirect influence.
- Ability to seek out opportunities and take initiative with little or no direction.
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Cox Communications is a leading provider of telecommunications services, and we are committed to creating moments of real human connection for our customers and employees. We offer a dynamic and supportive work environment, and we are dedicated to helping our employees grow and develop in their careers.
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