Lead Infrastructure Engineer

2 weeks ago

San Francisco, California, United States FrontApp Inc. Full time

About FrontApp Inc.

Front is a cutting-edge customer service platform designed to enhance customer satisfaction, empower teams, and foster robust business growth. We have transformed the traditional help desk into a collaborative environment that facilitates real-time communication across various customer interaction channels, enhanced by AI and automation to expedite issue resolution and streamline team workflows. Our clients receive outstanding support, whether they require immediate answers or tailored assistance for intricate challenges. Additionally, we provide the analytics and insights necessary for businesses to refine their customer experience. Over 8,500 diverse organizations, including notable names, depend on Front to deliver exceptional service that secures customer loyalty.

Key Responsibilities:

  • Develop and automate our innovative cells architecture, a horizontally scalable platform designed to accommodate our expanding global customer base.
  • Automate the redistribution of our customers across cells to balance the load seamlessly, ensuring no downtime.
  • Design and implement a new Kubernetes staging environment that allows engineers to deploy in under a minute.
  • Create tools to enhance developer workflows for a large engineering team, such as an online MySQL migration automation tool for extensive production database shards.
  • Diagnose and resolve low-level technical issues, including memcached throughput limitations and network partitions within our AWS VPC.
  • Design, deploy, and manage asynchronous work queues, high-capacity storage systems, and high-throughput solutions, including writing code that can efficiently manage thousands of servers.

Required Skills and Experience:

  • Passionate about cloud infrastructure.
  • Possess a product-oriented mindset, as we are a product-focused organization dedicated to enhancing workplace efficiency.
  • Experience with highly available, large-scale distributed systems in a significant internet service environment.
  • Proficient in developing software systems utilizing Amazon Web Services.
  • Fluent in a dynamic programming language such as JavaScript, Python, Ruby, or similar.
  • Demonstrated success in launching and delivering complex projects amidst high levels of ambiguity.
  • Ability to assess the trade-offs of various technical solutions, prioritizing practicality over idealism.
  • Capable of thriving in a fast-paced, collaborative, and rapidly evolving environment.
  • Full professional proficiency in English.

Preferred Qualifications:

  • Experience leading an infrastructure team.
  • Background in scaling data storage solutions like MySQL and Elasticsearch.
  • Advanced skills in Linux systems engineering.
  • Familiarity with Kubernetes and Docker.

What We Offer:

  • Competitive salary package.
  • Equity options (post-series D, supported by leading VCs in the U.S.).
  • Comprehensive health insurance, including no-cost plan options for employees.
  • Focus Fridays for dedicated learning opportunities.
  • Flexible work-from-home policy (3 days/week, unless specified as fully remote).
  • Mental health support through Workplace Options.
  • Family planning assistance via Maven.
  • $100 monthly Lifestyle Stipend for fitness and other activities.
  • Wellness Days, providing an additional day off in months without holidays.
  • Winter Break, with office closure from Christmas to New Year's Day.

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