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Lead Infrastructure Engineer

2 months ago

San Francisco, California, United States FrontApp Inc. Full time

About FrontApp Inc.

Front is a cutting-edge customer service platform designed to enhance customer satisfaction, empower teams, and foster robust business growth. We have transformed the traditional help desk into a collaborative environment that facilitates real-time communication across various customer interaction channels, augmented by AI and automation to expedite issue resolution and streamline team workflows. Our clients receive outstanding support, whether they seek quick answers or tailored assistance for intricate challenges, while gaining valuable analytics and insights to refine their customer experience. Over 8,500 diverse businesses, including notable names, depend on Front to provide exceptional service that secures customer loyalty.

Role Overview

As part of our infrastructure team, you will play a pivotal role in developing tools and products that enhance the capabilities of fellow engineers. Your focus will be on building our next-generation cells architecture, which is designed to accommodate significantly larger scales than our current capabilities.

Key Responsibilities
  • Develop and automate our innovative cells architecture, a horizontal scaling platform that supports our expanding global customer base.
  • Implement automation for customer load balancing across our cells to ensure seamless operations without downtime.
  • Create and deploy a new Kubernetes staging environment that enables engineers to initiate setups in under a minute.
  • Design tools to enhance developer workflows for a large engineering team, such as a schema migration automation tool for online MySQL migrations across multiple production database shards.
  • Diagnose and resolve low-level technical issues, including memcached throughput limitations and network partitions within our AWS VPC.
  • Architect, deploy, and manage asynchronous work queues, high-volume storage systems, and high-throughput systems, demonstrating proficiency in writing code that can manage thousands of servers.
Required Skills and Experience
  • Passion for cloud infrastructure.
  • A product-oriented mindset, as we are a company dedicated to enhancing workplace efficiency.
  • Experience with highly available, large-scale distributed systems in a significant internet service environment.
  • Proficiency in software systems built on Amazon Web Services.
  • Expertise in a dynamic programming language such as JavaScript, Python, Ruby, or similar.
  • Proven history of successfully launching and delivering complex projects amidst ambiguity.
  • Ability to evaluate the trade-offs of various technical solutions, prioritizing practicality over idealism.
  • Capacity to excel in a fast-paced, collaborative, and rapidly evolving environment.
  • Full professional proficiency in English.
Preferred Qualifications
  • Experience leading an infrastructure team.
  • Familiarity with scaling data storage solutions like MySQL and Elasticsearch.
  • Advanced skills in Linux systems engineering.
  • Knowledge of Kubernetes and Docker.

What We Offer

  • Competitive salary.
  • Equity options (we are post-series D and supported by top-tier VCs).
  • Comprehensive health insurance, including plans at no cost to employees.
  • Focus Fridays for personal development.
  • Flexibility to work remotely for part of the week.
  • Mental health support services.
  • Family planning assistance.
  • Monthly Lifestyle Stipend for wellness activities.
  • Additional Wellness Days off during months without holidays.
  • Winter Break with office closure from Christmas to New Year's Day.