Technical Field Specialist

2 weeks ago


McKinney, Texas, United States JobRialto Full time


As a Senior Field Support Engineer, you will engage in tasks related to the installation, troubleshooting, maintenance, and servicing of technology products. This includes, but is not limited to, desktop and laptop computers, printers, networking devices, standard software applications, and entry-level servers at client locations or service centers.

This position is designed for experienced technicians specializing in desk-side support. You will receive direction from Help Desk or Service Desk teams, utilizing established methods, techniques, and tools. Additionally, you will leverage your expertise to resolve complex product support challenges that may exceed the capabilities of the service desk.

Your responsibilities will encompass a variety of tasks, from basic troubleshooting and repairs to more intricate device servicing, including the reinstallation and reconfiguration of PCs and laptops, as well as the installation and optimization of hardware and software networking solutions.

Key Responsibilities:

• Provide comprehensive support for software, hardware, and networking for desktops, laptops, and servers.

• Conduct maintenance and support for legacy systems.

• Offer assistance with core server products.

• Execute disk replacements on enterprise storage solutions.

• Install and maintain PCs along with associated software, networks, servers, and peripherals.

• Support networking products from both operational and maintenance perspectives.

• Carry out installations, relocations, additions, and modifications as necessary.

• Test and certify PCs, networks, servers, and client-approved applications.

• Provide follow-up on issues or escalate as needed.

• Maintain a high level of professionalism in conduct, appearance, and communication.

• Ensure customer satisfaction throughout the service delivery process.

• Adhere to client-specific Service Level Agreements and ensure incident and request tickets are updated appropriately within the ticketing system.

Education: High School Diploma or equivalent.

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