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Lead Field Service Technician

2 months ago

McKinney, Texas, United States Mobile Mounting Solutions, Inc. Full time
Job Summary

Mobile Mounting Solutions, Inc. is seeking a highly skilled and experienced Lead Field Service Technician to join our team. As a key member of our operations team, you will be responsible for leading installation and maintenance projects, providing technical guidance and support to junior technicians, and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Lead installation and maintenance projects, ensuring timely and efficient completion
  • Provide technical guidance and support to junior technicians, promoting knowledge sharing and skill development
  • Collaborate with project managers and sales teams to ensure seamless project execution
  • Conduct site assessments, identify technical issues, and develop solutions to resolve customer concerns
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded
  • Stay up-to-date with industry developments, best practices, and new technologies to continuously improve technical skills and knowledge
Requirements
  • High school diploma or equivalent required; technical degree or certification preferred
  • Minimum 5 years of experience in field service operations, with a focus on installation and maintenance
  • Proven track record of leading teams and delivering results in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
  • Ability to travel extensively, with a valid driver's license and a clean driving record
  • Physical ability to lift, carry, and maneuver equipment and tools, with a focus on safety and ergonomics
Working Conditions

The Lead Field Service Technician will work in a fast-paced, dynamic environment, with frequent travel to customer sites. The role requires the ability to work in a variety of settings, including outdoor environments, and to adapt to changing circumstances and priorities. The successful candidate will be able to work effectively in a team environment, with a focus on collaboration, communication, and problem-solving.