Technical Support Specialist

2 weeks ago


McKinney, Texas, United States Quality Collision Group Full time

Why Choose Quality Collision Group?

Exceptional Benefits Package: Our workforce is our foundation. We aim to be the preferred employer by offering outstanding benefits and a culture influenced by our leadership. Your health and financial security are our top priorities. Experience one of the best health plans in the industry with $0 co-pays, $0 deductible, and $1 prescriptions, along with a leading 401(k) match. We are dedicated to continually investing in our employees.

Compensation Opportunities: With the potential for six-figure earnings in certain positions, we provide one of the most attractive compensation structures in the sector. We believe in recognizing hard work and commitment.

Industry-Leading Retention: We promote your career advancement with numerous growth opportunities, including ongoing training and certifications. Become part of a team that is focused on your professional journey.

Collaborative Work Environment: Operate in a setting that emphasizes integrity, customer-focused service, and continuous enhancement. Discover the Quality Collision Group difference.

Position Overview

Deliver technical assistance to clients facing challenges with computer and network hardware and software. Escalate unresolved issues, monitor, route, and redirect problems to the appropriate resources. Employ excellent customer service skills and follow up to provide feedback after resolving issues. Maintain accurate Asset and Inventory management records, respond to inquiries, isolate problems, troubleshoot issues, and drive process improvements.

Key Responsibilities

  • Manage Active Directory
  • Install and replace hardware/software
  • Utilize CCC/CCCOne
  • Image new computers
  • Support Microsoft Office Suite
  • Administer Microsoft Exchange
  • Use project tracking tools
  • Ensure network security
  • Triage and prioritize issues
  • Perform remote troubleshooting
  • Maintain asset/inventory records
  • Document procedures and solutions
  • Collaborate on process enhancements
  • Provide end-user training and support
  • Stay informed on industry trends

Qualifications

  • Strong interpersonal skills
  • Patient, empathetic, and passionate
  • Organized, process-oriented, and detail-focused
  • Willingness to embrace new challenges
  • Minimum of 2 years of experience required
  • Valid Driver's License required
  • Excellent written and verbal communication skills
  • Commitment to professionalism
  • Able to work independently or as part of a team
  • Strong problem-solving abilities

Benefits Offered

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays, Vacation, and Sick Days
  • Uniforms
  • 401(k) with employer match
  • Paid Training

  • Structural Engineer

    4 days ago


    McKinney, Texas, United States International Staff Consulting Full time

    We are seeking a highly skilled Structural Engineer to join our team at International Staff Consulting as a Technical Sales Support Specialist. This role is located in a dynamic office environment and requires minimal travel, but does involve working closely with our local team. Key Requirements:Licensed Professional Engineer (P.E.) in Texas is a must.A...


  • McKinney, Texas, United States ASG IT Consulting Full time

    Job OverviewASG IT Consulting is seeking a highly skilled Technical Solutions Specialist to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining complex network infrastructures for our clients.Key Responsibilities:Participate in the successful completion of project work, including...


  • McKinney, Texas, United States Quality Collision Group Full time

    Why Choose Quality Collision Group?Exceptional Benefits Package: Our workforce is our foundation. We aim to be the employer of choice by offering outstanding benefits and a culture shaped by our leadership. Your health and financial security are our top priorities. Experience the industry's leading health plan with $0 co-pays, $0 deductible, and $1...


  • McKinney, Texas, United States SRS Distribution Full time

    The SRS Service Desk Analyst II plays a crucial role within the Information Services Team, delivering exceptional support and assistance to all users across various locations. This position serves as the primary point of contact for all technical inquiries directed to the Service Desk. Key Responsibilities: Delivers Tier 1-2 support to users in both...


  • McKinney, Texas, United States SRS Distribution Full time

    The SRS Service Desk Analyst II, also referred to as the "Service Desk Analyst," plays a crucial role within the Information Services Team, delivering exceptional customer support and assistance to all users across various locations. This position serves as the primary point of contact for all technical inquiries directed to the Service Desk. Key...


  • McKinney, Texas, United States Experis Full time

    Position: IT Support SpecialistLocation: Onsite in designated areasContract Duration: 12 monthsWe are looking for a dedicated IT Support Specialist to enhance our team. In this role, you will deliver outstanding assistance to our internal personnel, ensuring their computers and associated devices function seamlessly. This position provides a chance to build...


  • McKinney, Texas, United States Unisys Full time

    Position OverviewAs a Field Engineer at Unisys, you will play a critical role in ensuring the seamless operation of our technology solutions. Your expertise will be essential in delivering top-notch support and maintenance across various platforms.Key ResponsibilitiesDeliver comprehensive support for software, hardware, and networking systems, including...


  • McKinney, Texas, United States Professional Employment Group of Colorado Full time

    Position OverviewWe are seeking a dedicated End User Support Technician to join our team. This role is crucial in ensuring that our clients receive top-notch assistance and support for their technical needs.Key ResponsibilitiesDelivering Tier 3 Technical Support: Address complex technical issues that require advanced troubleshooting skills.Addressing System...


  • McKinney, Texas, United States Carter BloodCare Full time

    Job OverviewLocationMcKinney Donor CenterCategoryAdministrative - ClericalPosition SummaryThe Administrative Support Specialist at Carter BloodCare plays a crucial role in ensuring a welcoming environment for donors visiting the center. Reporting to the Donor Center Supervisor, this position is essential in creating a positive first impression for every...


  • McKinney, Texas, United States Behavioral Innovations Full time

    Overview:We are seeking both Entry-Level Behavior Support Specialists and seasoned Registered Behavior Support Technicians (RBST) to play a crucial role in our mission at Behavioral Innovations.Join us in our journey, where each day presents a chance to enhance the principles of Applied Behavior Analysis (ABA), positively impacting the lives of children...


  • McKinney, Texas, United States 1st Estate Planning, PLLC Full time

    Are you an organized individual who enjoys engaging with clients and colleagues? We are a prominent estate planning law firm seeking a dedicated and professional administrative support specialist to represent our business. In this role, you will greet clients, manage phone and email communications, sort mail, schedule appointments, and assist with various...


  • McKinney, Texas, United States Globe Life Inc Full time

    Globe Life Inc is in search of a committed Client Support Specialist to enhance our team. In this role, you will be tasked with delivering exceptional client support, addressing inquiries and concerns with efficiency and professionalism. You will serve as the initial point of contact for client inquiries, aiming for high levels of client satisfaction and...


  • McKinney, Texas, United States Globe Life Inc Full time

    Globe Life Inc is on the lookout for a committed Client Support Specialist to enhance our workforce. In this role, you will be tasked with delivering exceptional client support, addressing inquiries and concerns efficiently and courteously. You will serve as the initial point of contact for client questions, aiming for elevated satisfaction and effective...


  • McKinney, Texas, United States Globe Life Full time

    Remote Customer Support SpecialistPosition Overview:We are actively seeking dedicated individuals for permanent remote positions as Customer Support Specialists. At Globe Life, we prioritize our employees' well-being and career growth, offering a supportive environment that values individuality and success.About Globe Life:Our company is committed to...


  • McKinney, Texas, United States Total Primary Care Full time

    Primary Care Healthcare Support SpecialistLocations: Various locations availableTotal Primary Care, a prominent healthcare provider established in 2014, operates over 50 facilities across Texas. We deliver a wide array of medical services, including Primary Care, Medical Weight Management, COVID-19 Assessments, Allergy Evaluations, and more.Our Brands...


  • McKinney, Texas, United States Globe Life Full time

    Remote Customer Support SpecialistJob Overview:We are actively seeking dedicated individuals for permanent remote positions as Customer Support Team Members. At Globe Life, we prioritize our employees' well-being and future, offering a comprehensive benefits package that includes a company-funded pension plan after five years of service.About Globe Life:Our...

  • IT Support Specialist

    2 weeks ago


    McKinney, Texas, United States StatLab Full time

    Key ResponsibilitiesEffectively manages and processes incoming user support requests through the service desk, ensuring incidents are logged, diagnosed, investigated, and resolved or escalated while keeping users informed throughout the process.Installs, configures, maintains, troubleshoots, and repairs computer hardware and software, including servers,...


  • McKinney, Texas, United States Professional Employment Group of Colorado Full time

    Position OverviewWe are seeking a dedicated End User Support Specialist to join our team at the Professional Employment Group of Colorado. This role is crucial in ensuring that our end users receive the highest level of support and assistance.Key ResponsibilitiesDeliver Tier 3 Support: Provide advanced technical assistance to resolve complex issues.Address...


  • McKinney, Texas, United States Dinjob Full time

    Part-Time Customer Support SpecialistRemote Position, Texas Residents OnlyContract to Hire OpportunityCompensation: $14 per hourDinjob is seeking dedicated individuals for immediate openings in customer support roles. Candidates should possess a minimum of 6 months of experience in a call center environment and be adept at working remotely. In this position,...


  • McKinney, Texas, United States Dinjob Full time

    Part-Time Customer Support SpecialistRemote Position - Texas Residents OnlyContract to Hire OpportunityCompensation: $14 per hourDinjob is seeking dedicated individuals for immediate openings in customer support roles. Candidates should possess a minimum of 6 months of experience in a call center environment and be adept at remote work. In this position, you...