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Front Desk Representative

2 months ago

Miami, Florida, United States MCR Hotels Full time
Job Summary

The Front Desk Agent at Hilton Miami Blue Lagoon is responsible for delivering exceptional guest experiences while managing the hotel's customer-facing administrative processes.

Key Responsibilities
  • Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest requests and complaints.
  • Collaborate with other departments to ensure seamless guest service.
  • Stay up-to-date on hotel policies, procedures, and promotions.
Requirements
  • Positive attitude and willingness to learn.
  • Ability to multitask and work in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.