Front Desk Representative
2 months ago
We are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are passionate about creating memorable moments for our guests, and we're looking for like-minded individuals to join our team.
The OpportunityWe are seeking a Front Desk Agent to join our Front Office team at Four Seasons Hotel Miami. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and ensuring that every guest has a memorable experience.
Responsibilities- Check in guests in a friendly and efficient manner, ensuring that they are assigned the correct room type and rate.
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Utilize computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
- Comply with Four Seasons' Work Rules and Standards of Conduct.
- Work harmoniously and professionally with co-workers and supervisors.
- At least 1 year of hotel experience in a luxury hotel.
- Written, spoken, and reading proficiency in English.
- Fluency in a language other than English is strongly preferred.
- Ability to work all shifts, including AM, PM, weekends, and holidays.
- Computer knowledge.
- Knowledge of Miami areas.
As a Four Seasons employee, you will enjoy a range of benefits, including:
- Energizing employee culture where you are encouraged to be your true self.
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons.
- Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan).
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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