Front Desk Representative

2 months ago


Miami, Florida, United States Four Seasons Hotels and Resorts Full time
About Four Seasons

We are a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members are passionate about creating memorable moments for our guests, and we're looking for like-minded individuals to join our team.

The Opportunity

We are seeking a Front Desk Agent to join our Front Office team at Four Seasons Hotel Miami. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and ensuring that every guest has a memorable experience.

Responsibilities
  • Check in guests in a friendly and efficient manner, ensuring that they are assigned the correct room type and rate.
  • Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Utilize computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
  • Comply with Four Seasons' Work Rules and Standards of Conduct.
  • Work harmoniously and professionally with co-workers and supervisors.
Requirements
  • At least 1 year of hotel experience in a luxury hotel.
  • Written, spoken, and reading proficiency in English.
  • Fluency in a language other than English is strongly preferred.
  • Ability to work all shifts, including AM, PM, weekends, and holidays.
  • Computer knowledge.
  • Knowledge of Miami areas.
Benefits

As a Four Seasons employee, you will enjoy a range of benefits, including:

  • Energizing employee culture where you are encouraged to be your true self.
  • Comprehensive learning and development programs to help you master your craft.
  • Inclusive and diverse employee engagement events all year-round.
  • Exclusive discount and travel programs with Four Seasons.
  • Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan).
About Us

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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