Front Desk Representative

4 weeks ago


North Miami Beach, Florida, United States ALTITUDE MANAGEMENT GROUP LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Porsche Design Tower Miami. As a key member of our concierge team, you will be responsible for providing exceptional service to our residents, guests, and visitors.

Key Responsibilities
  • Provide warm and welcoming greetings to residents, guests, and visitors
  • Work closely with the concierge team to ensure seamless service and resolve any issues that may arise
  • Monitor the elevator Emergency Response System and respond to emergency situations in a timely and efficient manner
  • Resolve and follow-up on all complaints/issues in a professional and courteous manner
  • Work closely with the Concierge to follow up on resident's requests and maintain a safe and secure environment throughout the building
  • Perform tasks and projects as delegated by Front Desk Supervisor, Assistant Property Manager, and General Manager
  • Follow safety procedures and maintain a safe work environment
Requirements
  • High school degree and degree in hospitality preferred
  • One year similar experience in a luxury condominium property preferred
  • Multi-language skills preferred
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence and effectively present information in one-on-one and small group situations
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.



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