Administrative Assistant

5 days ago

WinstonSalem, North Carolina, United States Riccobene Associates Family Dentistry Full time
Job Description

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Riccobene Associates Family Dentistry. As an Office Coordinator, you will provide administrative support to our office manager, ensuring the smooth operation of our dental practice.

Key Responsibilities:

  • Monitor Schedules: Manage patient flow, ensure accurate appointment times, and seat patients in a timely manner.
  • Support Clinical Staff: Assist with room turnover, instrument sterilization, and coordinate hygiene exams to help doctors complete procedures efficiently.
  • Patient Communication: Address minor patient complaints, communicate with patients and front desk staff to mitigate dissatisfaction, and ensure seamless communication.
  • Administrative Tasks: Support clinical staff with creating, editing, and using treatment plans in Denticon, handle insurance and account balance/billing questions, and provide training and direction to front desk personnel.
  • Office Management: Oversee proper balancing and close out of front desk daily, liaise with IT for minor computer issues, and order office supplies.
  • Financial Management: Manage mail checks, review for accuracy, and scan for collection person to post.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills to interact with patients, staff, and management.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization.
  • Customer Service: Provide exceptional customer service, ensuring a positive experience for patients and staff.
  • Technical Skills: Proficient in using Denticon, Microsoft Office, and other dental practice management software.
  • Teamwork: Ability to work collaboratively with staff, management, and patients to achieve common goals.

Benefits:

  • Dental Insurance: Comprehensive dental insurance for employees and their families.
  • Health Insurance: Competitive health insurance options for employees and their families.
  • Life Insurance: Group life insurance for employees and their families.
  • Paid Time Off: Generous paid time off for employees to relax and recharge.
  • Vision Insurance: Comprehensive vision insurance for employees and their families.

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