Medical Office Coordinator
17 hours ago
Retina Consultants San Diego is seeking a highly skilled Medical Office Coordinator to join our team. As a Medical Office Coordinator, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.
Key Responsibilities- Coordinate appointments, schedules, reschedules, and cancel appointments using a computerized scheduling system.
- Work in collaboration with the Patient Care Coordinators to ensure seamless patient care.
- Scheduling new patient appointments, registration of any new patient, mailing of New Patient Paperwork as needed.
- Experience with demographic entry and insurance verification.
- Assist with all messaging from the patient to the physician in a timely manner.
- Ensure Providers schedule templates are followed and patients are scheduled accordingly to the provider template.
- Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out.
- Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department.
- Oversees phone tree call volume by extension.
- Assist manager with training of new personal.
- Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner.
- Stays up to date with Nextech reports as requested by the practice providers.
- Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report).
- Mails out no-show letters, return appointment postcards.
- Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed.
- Assist with answering of multiline telephone.
- Required to complete minimum of 40 to 50 calls per day to meet daily quota.
- Files/scans health related reports/information in appropriate sections of the electronic medical record system.
- Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor.
- Assures that all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations.
- Assist with all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals).
- Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.
- Performs other duties as assigned.
- Participates in additional projects as needed.
- Experience working as a medical assistant as a patient care coordinator.
- Strong skills in using electronic health records (Nextech).
- High school diploma or GED.
- A desire to provide kind and compassionate customer service.
- Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.
- Experience as a receptionist in an Ophthalmology and/or Retina practice.
- Fluency in Spanish and English is a plus.
This is a potential full-time position with hours that may vary from 6:30am-5pm, Monday through Friday. We have five locations and will require the patient care coordinator to be able and willing to cover at any location needed.
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