Medical Office Coordinator

17 hours ago


La Jolla, California, United States Retina Consultants San Diego Full time
Job Summary

Retina Consultants San Diego is seeking a highly skilled Medical Office Coordinator to join our team. As a Medical Office Coordinator, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities
  • Coordinate appointments, schedules, reschedules, and cancel appointments using a computerized scheduling system.
  • Work in collaboration with the Patient Care Coordinators to ensure seamless patient care.
  • Scheduling new patient appointments, registration of any new patient, mailing of New Patient Paperwork as needed.
  • Experience with demographic entry and insurance verification.
  • Assist with all messaging from the patient to the physician in a timely manner.
  • Ensure Providers schedule templates are followed and patients are scheduled accordingly to the provider template.
  • Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out.
  • Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department.
  • Oversees phone tree call volume by extension.
  • Assist manager with training of new personal.
  • Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner.
  • Stays up to date with Nextech reports as requested by the practice providers.
  • Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report).
  • Mails out no-show letters, return appointment postcards.
  • Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed.
  • Assist with answering of multiline telephone.
  • Required to complete minimum of 40 to 50 calls per day to meet daily quota.
  • Files/scans health related reports/information in appropriate sections of the electronic medical record system.
  • Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor.
  • Assures that all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations.
  • Assist with all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals).
  • Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.
  • Performs other duties as assigned.
  • Participates in additional projects as needed.
Requirements
  • Experience working as a medical assistant as a patient care coordinator.
  • Strong skills in using electronic health records (Nextech).
  • High school diploma or GED.
  • A desire to provide kind and compassionate customer service.
  • Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.
Preferred Qualifications
  • Experience as a receptionist in an Ophthalmology and/or Retina practice.
  • Fluency in Spanish and English is a plus.

This is a potential full-time position with hours that may vary from 6:30am-5pm, Monday through Friday. We have five locations and will require the patient care coordinator to be able and willing to cover at any location needed.



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