Prescription Service Coordinator

1 day ago


La Jolla, California, United States Integrated Oncology Network, LLC Full time
Purpose and Responsibilities

The Prescription Services Coordinator plays a vital role in providing administrative support for prescription services at Integrated Oncology Network, LLC. This position is responsible for maintaining the e-prescription system, tracking prescriptions, and interfacing with insurance companies regarding prescription claims.

Key Responsibilities:
  • Accurately track all prescriptions written by physicians and maintain a daily log of prescriptions dispensed in the CCA IOD and those electronically prescribed.
  • Ensure a qualified e-prescribing system is adopted and every prescription is written in compliance with Medicare guidelines.
  • Provide excellent customer service to patients, explaining the CCA prescription system and confirming patient information on file.
  • Effectively use Centricity and Pioneer to verify patient prescription coverage insurance and accurately bill according to coverage plan.
  • Accurately input prescriptions for physician dispensing using Pioneer software and ensure accurate patient information is submitted for claim and confirmed proper claim has been captured.
  • Work effectively with insurance companies to obtain prior authorization for physician dispensing medication claims that are rejected and follow up on submitted authorization requests as needed.
Requirements and Qualifications
  • High School Diploma or equivalent required; two-year degree preferred.
  • Pharmacy technician certification.
  • Zero to two years related work experience or training.
  • Knowledge of computer/telephony support, preferably in a healthcare environment.
  • Strong customer service background, preferably in a healthcare environment.
  • Excellent verbal communication skills.
  • Competence with computer processing functions and other standard office equipment.
  • Ability to manage and prioritize multiple tasks.
  • Ability to calmly and professionally resolve customer issues with diplomacy and tact.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills.
Working Conditions
  • This position functions primarily indoors in a medical/business environment.
  • Employee may be subject to bloodborne pathogens, radiation, bio waste, and other medically-related factors, with exposure to moderate noise levels.
  • Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision, depth perception, ability to adjust focus; hearing acuity to converse with staff and customers; ability to walk, stoop, bend, kneel, and lift and move 25 pounds on a regular basis; ability to sit for hours at a time.


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