Accounts Receivable Specialist

2 weeks ago

Memphis, Tennessee, United States Varsity Brands, LLC Full time

JOIN A LEADING TEAM IN SPORT & SPIRIT

At Varsity Brands, we are dedicated to ensuring that every student has the chance to thrive and every educator can make a significant impact. Our team, comprising over 6,000 employees and independent representatives, collaborates with various educational institutions and sports organizations to enhance the student experience in both SPORT and SPIRIT.

Key Responsibilities:

  • Working under the guidance of the Collections Supervisor, the Accounts Receivable Specialist is tasked with managing all facets of collections for designated accounts.
  • Conduct research and reconciliation of outstanding accounts receivable to pinpoint and resolve overdue invoices.
  • Initiate collection efforts for overdue accounts through phone and email communications to minimize outstanding balances.
  • Manage both incoming and outgoing calls effectively.
  • Diligently document all collection activities and follow up on items until resolution is achieved.
  • Negotiate payment plans with clients.
  • Foster and maintain positive relationships with both internal and external stakeholders.
  • Identify and suggest opportunities for enhancing processes.
  • Engage in special projects and undertake additional related responsibilities as required.

Required Qualifications:

  • A minimum of 1+ years of recent experience in a customer service role with a proven track record of effectively managing overdue accounts using a soft collection approach.
  • Intermediate skills in Microsoft Office (Word, Excel, and Outlook).
  • A strong, positive work ethic is essential.
  • Demonstrated ability to take initiative and work autonomously in a dynamic environment with minimal oversight.
  • Excellent organizational and multitasking abilities.
  • Strong problem-solving capabilities.
  • Exceptional verbal and written communication skills, with the ability to engage effectively with both internal and external clients.

Supervisory Responsibility:

Not applicable.

Education, Certification, and Experience:

  • High School Diploma is required.
  • 1 – 3 years of customer service experience is preferred.
  • At least 1 year of experience in soft collections is necessary.
  • Familiarity with SAP, High Radius, AS400, JD Edwards, and Sales Force is advantageous.
  • This position allows for remote (hybrid) work from home.

Physical Demands and Work Environment:

This role operates within a professional office setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; use hands to manipulate, handle, or feel; reach with hands and arms; and communicate verbally. The employee may occasionally be required to stand; walk; drive; climb; balance; stoop; kneel; crouch; or crawl.

Travel:

Limited travel may be necessary.

Additional Duties:

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

OUR VALUES:

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS:

We prioritize the well-being of you and your family. For roles eligible for benefits, we provide a variety of options and enhancements that align with our commitment to improving the employee experience. Some of our offerings include:

  • Comprehensive Health Care Benefits
  • HSA Employer Contribution/ FSA Opportunities
  • Wellbeing Program
  • 401(k) plan with company matching
  • Company paid Life, AD&D, and Short-Term Disability
  • Generous Paid Time Off & Holidays
  • Employee Resource Groups
  • St. Jude Partnership & Volunteer Opportunities
  • Employee Perks including discounts on personal apparel and equipment

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age, or disability.

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