Technical Video Support Specialist
19 hours ago
Job Summary
">Novalink Solutions LLC is seeking a skilled Technical Video Support Specialist to join our team. In this role, you will be responsible for providing exceptional video support services to our clients.
">About the Role
">The ideal candidate will have a strong background in processing and scheduling videoconference requests, as well as managing other issues via telephone and email. You will also utilize Microsoft Office 365 to perform your duties.
">Key Responsibilities
">- ">
- Process and schedule videoconference requests and manage other issues via telephone and email;">
- Utilize Microsoft O365 to perform duties;">
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network;">
- Provide analytical and troubleshooting support for video endpoints and fiber networks;">
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences;">
- Preference given to candidates with experience working with Polycom and Cisco infrastructure and endpoints.">
Requirements
">To be successful in this role, you will need:
">- ">
- A college degree;">
- At least 2 years of relevant experience;">
- Strong written and oral communication skills;">
- Ability to work successfully across multiple teams;">
- Knowledge of Microsoft Office 365 and Polycom/Cisco infrastructure and endpoints.">
What We Offer
">We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. This position is full-time and offers excellent benefits.
">Location
">This role is based in [location], which provides an excellent quality of life and opportunities for career growth.
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