Technical Video Support Specialist

19 hours ago


Columbus, Ohio, United States Novalink Solutions LLC Full time

Job Summary

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Novalink Solutions LLC is seeking a skilled Technical Video Support Specialist to join our team. In this role, you will be responsible for providing exceptional video support services to our clients.

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About the Role

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The ideal candidate will have a strong background in processing and scheduling videoconference requests, as well as managing other issues via telephone and email. You will also utilize Microsoft Office 365 to perform your duties.

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Key Responsibilities

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  • Process and schedule videoconference requests and manage other issues via telephone and email;">
  • Utilize Microsoft O365 to perform duties;">
  • Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network;">
  • Provide analytical and troubleshooting support for video endpoints and fiber networks;">
  • Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences;">
  • Preference given to candidates with experience working with Polycom and Cisco infrastructure and endpoints.">
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Requirements

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To be successful in this role, you will need:

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  • A college degree;">
  • At least 2 years of relevant experience;">
  • Strong written and oral communication skills;">
  • Ability to work successfully across multiple teams;">
  • Knowledge of Microsoft Office 365 and Polycom/Cisco infrastructure and endpoints.">
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What We Offer

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We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. This position is full-time and offers excellent benefits.

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Location

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This role is based in [location], which provides an excellent quality of life and opportunities for career growth.



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