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Office Coordinator

1 month ago

Nashville, Tennessee, United States Cooks Pest Control Full time

Job Summary

The Office Specialist is a vital member of our team, responsible for providing exceptional customer service and administrative support to our customers and internal stakeholders. This role requires a high level of organization, attention to detail, and ability to multitask in a fast-paced office environment.

Key Responsibilities

  • Answer incoming customer calls and route calls to the appropriate department.
  • Complete initial new customer intake, enter basic customer information, and route new customer information to the appropriate sales team member.
  • Respond to customer account and billing questions or concerns.
  • Contact customers regarding invalid payments and funding sources.
  • Process customer payments received and complete daily bank deposits.
  • Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
  • Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed.
  • Process account write offs and termination of customer accounts as needed.
  • Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
  • Review payroll and make adjustments as needed.
  • Maintain petty cash.
  • Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
  • Assist new and current employees with general HR/Benefits questions.
  • Process monthly employee changes including but not limited to pay rate and status changes.
  • Complete termination process for exiting employees.
  • Manage Workers' Compensation and Auto Insurance claims.
  • Complete monthly warehouse and office supply order.
  • Order business cards.

Requirements

  • High School Diploma or equivalent.
  • Excellent customer service skills.
  • Excellent computer skills and familiarity with Microsoft Office Suite (Excel, Word, and Outlook).
  • Excellent organizational skills, ability to multitask, and determine priorities.
  • Excellent attention to detail; accuracy of work is highly important.
  • Excellent communication skills, both oral and written.
  • Ability to work well both independently and as part of a team.

Additional Information

Cook's employees enjoy competitive pay, health, dental, vision, life, disability, 401(k) retirement plan with company match, paid time off - vacation/sick time + holidays, mentorship & advancement opportunities, and more.

Cook's is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.