Retail Operations Manager Trainee

2 weeks ago

Seattle, Washington, United States Circle K Full time
Location: West Coast Business Unit - Region 0 - Market 01

Job Type: Full-time, Day Shift, Evenings, Overnight Shift

Minimum Qualifications:
- High School diploma or GED is preferred.
- Prior experience in retail sales is advantageous.
- Capability to fulfill essential duties and responsibilities as outlined below.

Key Skills:
- Proficient in supervising and training staff on the use of equipment, tools, and materials as described in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) roles.
- Ability to manage and oversee functions related to CSR and ASM positions.
- Competence in utilizing a computer, or the willingness to acquire necessary computer skills for tasks such as report analysis, inventory management, and cash handling.
- Valid driver's license and reliable transportation for business-related travel.
- Effective communication skills in English, both verbal and written.
- Perform additional duties as assigned by the supervisor.

Essential Duties and Responsibilities:
Leadership and Management:
- Recruit, hire, and train enthusiastic team members to ensure exceptional customer service.
- Develop and assign tasks to maintain a clean, well-stocked, and organized site in accordance with company standards.
- Uphold a professional image among team members and supervisors.
- Schedule staff in alignment with company guidelines to enhance customer service and maintain site appearance.
- Implement fair management practices during hiring, training, counseling, and employee separation.

Site Relationships:
- Foster positive relationships with suppliers.
- Ensure excellent service and address customer complaints promptly and professionally.
- Promote a safe and positive public image within the community.

Training and Development:
- Conduct timely performance evaluations for all employees, providing constructive feedback.
- Train staff to meet customer service, site image, and marketing standards.
- Educate employees on safety protocols and encourage safety awareness.

Communication:
- Develop effective communication strategies to ensure all employees receive timely information.
- Organize regular communication meetings with all site employees and the Market Manager.

Organizing and Planning:
- Assess and create action plans to address site needs and achieve objectives.
- Maintain organized site files and manuals.
- Supervise store employees to ensure timely and accurate completion of required reports.
- Ensure merchandise is stocked, attractively displayed, and correctly priced.
- Display all necessary employment-related posters and signs in accessible locations.

Financial Management:
- Analyze daily sales and expenses, taking action to optimize sales and profits.
- Prepare budgets and forecasts for profit and loss, while managing merchandise margins.
- Safeguard and account for all financial transactions.
- Conduct necessary financial analyses to maximize sales and profits.

Working Conditions:
- Primarily indoor work, with occasional outdoor tasks such as cleaning and maintenance.
- Exposure to varying temperatures while supervising employees in coolers or freezers.
- Occasional exposure to noise.
- Ability to work independently with minimal supervision.
- Maintain effectiveness as a manager, supervisor, and leader at all times.

Note:
This job description may be updated periodically based on business needs, with or without prior notice.

Compensation:
Hiring range is $23.37 to $25.92 per hour.

Circle K is an Equal Opportunity Employer. The company adheres to the Americans with Disabilities Act (ADA) and all relevant state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodations as long as it does not impose undue hardship on the company. Please inform the Human Resources Representative if assistance is needed during the application process.

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