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Hotel Operations Manager

2 months ago

San Francisco, California, United States San Francisco Proper Full time
Job Description

Overview

San Francisco Proper Hotel is seeking an experienced and dynamic General Manager to lead our team and drive exceptional guest experiences. As a key member of our leadership team, you will be responsible for overseeing all aspects of hotel operations, ensuring seamless execution of our luxury service standards, and fostering a positive and collaborative work environment.

Key Responsibilities

  • Leadership & Team Management
    • Lead, inspire, and develop a high-performing team dedicated to delivering personalized and exceptional guest service
    • Foster a positive and collaborative work environment, promoting teamwork and a commitment to excellence
    • Implement and maintain training programs to ensure colleagues are well-equipped to meet San Francisco Proper's service standards
  • Operations Management
    • Oversee daily operations across all departments, including front office, housekeeping, food and beverage, and maintenance
    • Ensure the hotel operates efficiently, adhering to all legal and safety regulations, while maintaining a high standard of cleanliness and presentation
    • Monitor and optimize operational costs to maintain profitability without compromising quality
  • Guest Experience
    • Uphold San Francisco Proper's reputation for luxury and service excellence, ensuring every guest has an outstanding experience
    • Manage guest relations, addressing any issues or feedback promptly and professionally
    • Continuously innovate and enhance the guest experience, staying ahead of industry trends
  • Financial Management
    • Develop and manage the hotel's budget, ensuring financial targets are met or exceeded
    • Analyze financial performance, implementing strategies to maximize revenue and control costs
    • Work closely with the sales and marketing teams to drive occupancy and revenue growth
  • Brand & Property Management
    • Maintain brand standards, ensuring that all aspects of the property reflect the San Francisco Proper's luxury positioning
    • Oversee property maintenance and improvements, ensuring our hotel's facilities are in impeccable condition
    • Collaborate with ownership and corporate teams to align on long-term strategies and initiatives
  • Sales & Marketing
    • Develop and implement strategies to attract and retain a high-end clientele
    • Partner with the sales and marketing team to create and execute targeted marketing campaigns
    • Build relationships with key stakeholders, including travel agents, corporate clients, and local businesses, to drive bookings and brand awareness

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred)
  • Minimum of 7-10 years of experience in luxury hotel management, with at least 3 years in a senior leadership role
  • Proven track record of managing all aspects of hotel operations with a focus on luxury service and guest satisfaction
  • Strong financial acumen, with experience managing budgets, forecasts, and financial statements
  • Excellent leadership and interpersonal skills, with the ability to inspire and lead a diverse team
  • Exceptional communication and problem-solving abilities
  • Passion for luxury hospitality and a commitment to delivering unparalleled guest experiences