Hotel Operations Manager

4 weeks ago


San Francisco, California, United States HEI Hotels and Resorts Full time
Director of Rooms Job Description

We are seeking a highly skilled and experienced Director of Rooms to join our team at HEI Hotels and Resorts. As a key member of our management team, you will be responsible for overseeing all aspects of the Rooms Division, including Front Office, Guest Services, Housekeeping, and Laundry.

Key Responsibilities:

  • Manage and coordinate the daily operations of the Rooms Division to ensure exceptional guest satisfaction and high-quality service.
  • Develop and implement effective strategies to improve efficiency, productivity, and profitability within the Rooms Division.
  • Lead and motivate a team of front office and housekeeping staff to achieve exceptional results and meet or exceed guest expectations.
  • Collaborate with other departments to ensure seamless communication and coordination of services.
  • Monitor and control labor costs, expenses, and inventory levels to optimize profitability.

Requirements:

  • Minimum 3 years of hotel management experience, preferably in all room divisions.
  • Proven track record of success in managing and leading teams to achieve exceptional results.
  • Strong knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, and budget forecasting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Union experience required.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A comprehensive benefit program that offers choices for your physical, mental, and financial wellness.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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