Guest Services Coordinator

2 weeks ago


Sutter Creek, California, United States Hotel Sutter Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the role of a front desk receptionist at Hotel Sutter. In this position, you will greet visitors, manage their account details, and ensure they have everything necessary for a delightful stay.

Individuals seeking a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to consider this role.



Key Responsibilities

  • Welcome each guest warmly, facilitate their check-in and check-out processes, ensuring accurate room assignments and key distribution.
  • Handle incoming inquiries via phone, online, and in-person regarding room reservations, pricing, available accommodations, amenities, loyalty programs, and special requests.

Account Management:
Maintain precise and current records of all hotel guest accounts.

  • Coordinate with housekeeping to ensure guest rooms are prepared and ready for occupancy.
  • Address and resolve customer concerns as necessary.

Qualifications

  • Proficient in basic computer operations and familiar with Google applications.
  • Preferred: Minimum of one year of experience in the hospitality sector as a front desk agent or in a comparable role.
  • Able to manage phone communications and navigate challenging situations effectively.
  • Exhibits strong customer service, interpersonal, organizational, and time management skills.
  • Familiarity with Microsoft Office and reservation management software is advantageous.
  • High school diploma, GED, or equivalent is required.


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