Guest Services Coordinator
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the role of a front desk receptionist at Hotel Sutter. In this position, you will greet visitors, manage their account details, and ensure they have everything necessary for a delightful stay.
Individuals seeking a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to consider this role.
Key Responsibilities
- Welcome each guest warmly, facilitate their check-in and check-out processes, ensuring accurate room assignments and key distribution.
- Handle incoming inquiries via phone, online, and in-person regarding room reservations, pricing, available accommodations, amenities, loyalty programs, and special requests.
Account Management:
Maintain precise and current records of all hotel guest accounts.
- Coordinate with housekeeping to ensure guest rooms are prepared and ready for occupancy.
- Address and resolve customer concerns as necessary.
Qualifications
- Proficient in basic computer operations and familiar with Google applications.
- Preferred: Minimum of one year of experience in the hospitality sector as a front desk agent or in a comparable role.
- Able to manage phone communications and navigate challenging situations effectively.
- Exhibits strong customer service, interpersonal, organizational, and time management skills.
- Familiarity with Microsoft Office and reservation management software is advantageous.
- High school diploma, GED, or equivalent is required.
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