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Patient Service Coordinator

2 months ago

Walnut Creek, California, United States Physical Rehabilitation Network Full time
Job Summary

As a Patient Service Representative at Physical Rehabilitation Network, you will play a vital role in providing exceptional customer service and administrative support to ensure a seamless experience for our patients.

Key Responsibilities
  • Patient Interaction: Greet and welcome patients with professionalism and warmth, schedule appointments, and manage patient inquiries both in person and over the phone.
  • Administrative Support: Maintain patient records, ensure all documentation is complete and accurate, and assist in keeping the front office area neat and organized.
  • Communication and Coordination: Liaise effectively between patients, clinical staff, and other departments within the facility, communicate clearly and professionally to address patient concerns or questions.
  • Miscellaneous Operations: Maintain a clean and organized reception area, assist in managing inventory and ordering office supplies as needed, and participate in team meetings to contribute ideas for process improvement.
Requirements
  • Education: High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Experience: Proven experience in a customer service role; healthcare setting preferred.
  • Skills: Proficiency in using office software and scheduling systems, strong interpersonal skills, and the ability to maintain professionalism in a fast-paced environment.