Crisis Communication Coordinator

2 weeks ago

Rochester, New York, United States Doyle Security Systems Full time
Job Overview

We are pleased to announce a sign-on incentive for new Crisis Communication Coordinators.

Doyle Security Systems, Inc. is recognized as a Great Place to Work 2024. We offer a wide range of benefits and competitive pay, providing you with opportunities to advance your career with a respected employer.

We seek a dedicated, career-focused individual with a strong sense of responsibility, empathy, and a commitment to assisting others to join our team. A successful Crisis Communication Coordinator embodies the following traits: honesty, integrity, reliability, confidentiality, loyalty, teamwork, and a personal ambition to excel in their career.

Work Schedule:
Afternoon Shift: 8-hour shift between 1 PM - 11:30 PM
Overnight Shift: 8-hour shift between 10 PM - 8 AM

*This is a FULL-TIME position, requiring on-site presence and availability for weekends and holidays.*

Position Summary:

The Crisis Communication Coordinator promptly addresses incoming alerts, manages phone inquiries, and fulfills customer service requests while achieving all productivity targets set by management as part of a quarterly incentive program.

Key Responsibilities:

The Crisis Communication Coordinator will:

  • Monitor alarm and trouble signals, responding according to established protocols in a communication center environment.
  • Document all alarm responses using the monitoring software.
  • Initiate calls to clients, dispatch emergency services, and contact emergency contacts.
  • Handle incoming calls, providing information and directing inquiries to the appropriate departments.
  • Deliver exceptional customer service.
  • Identify solutions to daily challenges.
  • Perform other duties as assigned.

Qualifications:

The ideal candidate should possess:

  • A strong record of attendance and punctuality.
  • Basic computer skills, including proficiency in Microsoft Windows and Office.
  • A typing speed of at least 35 WPM and attention to detail.
  • Excellent communication and customer service abilities.
  • Strong organizational skills, problem-solving capabilities, and the ability to multitask in a dynamic environment.
  • Willingness to work weekends and holidays as required.
  • Ability to work independently or collaboratively.
  • Customer service experience (1 year preferred).
  • Experience in a call center or dispatch environment is a plus.

Benefits:

  • Paid time off
  • Company-paid holidays
  • Bonus opportunities
  • Medical, Dental, & Vision Insurance
  • Health Savings Account
  • Parental leave
  • Dependent care flexible spending account
  • 401(k) plan with matching
  • Life insurance
  • Employee discounts
  • Referral programs
  • Employee assistance services
  • Opportunities for career advancement
  • Recognition programs for peers and employees

What to Expect at Doyle Security Systems:

Doyle has been a family-owned business for over a century, and our success is built on the strength of our team. We are a close-knit, supportive, and dedicated group of professionals who excel in our roles. We take pride in our work and celebrate each other's achievements.

Our mission is to positively impact our community by ensuring safety and security. We believe in looking out for one another and strive to provide the highest level of customer service.

To thrive at Doyle, we prioritize the well-being of our employees. We are committed to making Doyle a great workplace every day. Our team is our greatest asset, and we want everyone to enjoy coming to work while reflecting this in the outstanding service we provide.

At Doyle, our core values guide our actions:

  • Customer Care
  • Team Collaboration
  • Leading by Example
  • Continuous Improvement
  • Expertise in Our Solutions

We look forward to welcoming individuals who share our values and commitment to excellence.

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