Hotel Ambassador

20 hours ago


Richmond, Virginia, United States The Jefferson Hotel Richmond Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Ambassador to join our team at The Jefferson Hotel Richmond. As the face and first point of contact, you will be responsible for ensuring the highest level of guest satisfaction.

Key Responsibilities
  • Greet and welcome all guests, providing a wide range of services and detailed information about hotel facilities and operating hours.
  • Act as a liaison between guests, other hotel departments, and the outside world, ensuring accuracy, follow through, and timeliness in all services extended to guests.
  • Provide detailed information and recommendations for hotel services, including dining, tours, and amenities.
  • Handle all phone calls, including taking reservations and assisting with guest inquiries.
  • Tag and store luggage, ensuring seamless guest experience.
Requirements

To be considered for this role, you must be experienced, dependable, well-groomed, clean-cut, and neat in appearance. You should be able to work any day of the week, including weekends and holidays, and any shift from 7am-11pm.



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