IT Support Specialist

2 weeks ago


Rio Rancho, New Mexico, United States Motion Recruitment Full time

Position Overview:
We are seeking a dedicated Desktop Support Technician for a contract role that emphasizes providing exceptional technical assistance. This position is essential for ensuring smooth operations in a dynamic work environment.

Key Responsibilities:

  • Prepare and manage the disposition of outdated equipment, including e-waste handling.
  • Conduct inventory assessments and maintain daily updates of peripheral tools.
  • Facilitate the distribution of equipment across various sites.
  • Process returned assets from clients, ensuring systems are cleaned and tested for redeployment.
  • Maintain organized storage and distribution of client inventory assets.
  • Communicate with clients regarding asset collection needs.
  • Participate in training opportunities for advancement into more technical roles.
  • Handle inter-department deliveries using company vehicles.
  • Collect surplus equipment from users.
  • Manage new orders received through the ticketing system.
  • Oversee the scrapping of e-waste.
  • Test and clean laptops as part of the refurbishment process.
  • Maintain cleanliness by managing waste disposal.

Required Skills & Experience:

  • Ability to lift up to 35 lbs.
  • Valid Driver's License.
  • Steel-toed footwear for safety compliance.
  • Capability to walk, sit, stand, crawl, and kneel for extended periods.
  • Strong customer service aptitude with excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Word.

Desired Skills & Experience:

  • Minimum of 1 year of technical support experience.
  • Relevant technical certifications.
  • Experience in shipping and logistics.

Benefits:
We offer a comprehensive benefits package, including:

  • Multiple medical insurance plans for you and your family.
  • Dental and orthodontic coverage.
  • Vision care benefits.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts for health and dependent care.
  • Voluntary life insurance and both long-term and short-term disability coverage.
  • 401(k) plan with matching contributions.
  • Paid sick leave.
  • Legal and identity protection services.
  • Pre-tax commuter benefits.
  • 529 College Savings Plan.

Equal Opportunity Employer:
Motion Recruitment Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences.



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