Blended Call Center Representative
4 days ago
Are you a customer service enthusiast with a passion for sales? Do you enjoy working in a fast-paced environment where no two days are the same? We're looking for a Blended Call Center Representative to join our team at MCI
About the Role:As a Blended Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and selling new products and services to our clients. You will work closely with our team to resolve customer issues, upsell and cross-sell products, and provide a best-in-class customer experience.
Responsibilities:- Handle inbound and outbound calls in a courteous and professional manner
- Provide exceptional customer service and resolve customer issues in a timely and efficient manner
- Sell new products and services to customers and upsell and cross-sell existing products
- Work closely with our team to resolve customer issues and provide a best-in-class customer experience
- Meet and exceed sales targets and performance metrics
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to type swiftly and accurately (20+ words per minute)
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Fun and engaging work environment
- Casual dress code
- Cash and prize contests
We're an equal opportunities employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about sales and customer service, we'd love to hear from you
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