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Full-Time On-Site Call Center Representative

1 month ago

Dallas, Texas, United States ValorVIP Full time
Job Title: Full-Time On-Site Call Center Representative

Job Summary:

We are seeking a highly motivated and customer-focused Full-Time On-Site Call Center Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Responsibilities:

  • Handle inbound and outbound calls, emails, and chats with customers to resolve their queries and concerns.
  • Provide accurate and timely information to customers regarding products and services.
  • Upsell and cross-sell products and services to customers to meet sales targets.
  • Document customer interactions and update customer records in our CRM system.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Basic computer skills and knowledge of CRM software.
  • Ability to work a flexible schedule, including evenings and weekends.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training and development programs.
  • Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to our website.