Operations Coordinator
1 week ago
Job Summary
At Saia Motor Freight Line LLC, we are seeking a highly skilled and detail-oriented individual to join our team as an Operations Clerk III. This role is responsible for providing exceptional customer service and support to internal and external customers with lost or damaged freight.
Key Responsibilities
- Investigate and resolve freight issues in a timely and professional manner.
- Communicate effectively with customers, management, and internal teams to resolve shipping and freight disputes.
- Prepare and review paperwork for shipping and freight disputes, ensuring accuracy and compliance with company policies.
- Provide clerical support to management as needed, including data entry and record-keeping.
- Work in a fast-paced environment, handling high-volume calls and resolving customer complaints and questions.
Requirements
- High school diploma or equivalent required.
- 2+ years of experience in transportation or a related field.
- Working knowledge of Microsoft Office and ability to learn new software quickly.
- Excellent customer service and communication skills.
Benefits
At Saia Motor Freight Line LLC, we offer a competitive compensation package, including a base hourly rate of $26.00, based on experience. We also provide a comprehensive benefits program, including health, dental, and vision insurance, as well as a 401(k) plan.
Company Culture
We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to providing exceptional service to our customers and supporting each other in our roles.
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